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Engaged Employer

London Stock Exchange Group

Compare

4.1

based on 807 Reviews

222 London Stock Exchange Group Jobs

Workforce Enablement Specialist

Refinitiv

4.1

based on 807 Reviews

5-10 years

Bangalore / Bengaluru

1 vacancy

Workforce Enablement Specialist

London Stock Exchange Group

posted 1d ago

Job Role Insights

Flexible timing

Key skills for the job

Data Analytics Healthcare Customer Support Recruitment Human Resource Management Analytical Chemistry

+ 4 more

Job Description

Forecasting Capacity Planning

Develop detailed resource models to show headcount utilization and need for major CO delivery team functions

Workforce Planner will be Responsible to deliver the forecasting for the number of interactions, processing time, shrinkage, attrition and/or other required metrics and input for the capacity management process by use of standard forecasting tools and analysis.

Also responsible for the capacity, staffing and resource management of one or more accounts and is providing guidelines and directions towards the WFM Scheduler creation

Headcount Reporting Analytics

Provide recruitment pipeline requirement

Position Head Management

Efficiency Tracking

Provide robust measures of efficiency/productivity for each major business delivery team function

Scheduling

Scheduling and shift optimization for Customer Support roles

Customer Engagement

Work closely with Customer Operations team, HR and Finance partners to ensure Workforce Planning meets the business needs

Should be able to develop and maintain internal control, setting benchmarks and giving feedback on data performance and recommended actions.

Develop and produce performance information with which to advise, engage and influence various levels of operational management.

Qualifications:

confirmed experience in handling a workforce program, delivering resourcing plans for a variety of support and back office processing functions

Must have good Communication skills

Excellent database leadership skills

Should have good analytical, Interpersonal skills Problem Solving skills.

Should have proven understanding of Capacity plan build and scheduling

Outstanding communication and customer leadership skills and experience partnering with senior business leaders

Experience working in a highly sophisticated global matrix environment

Deep understanding of workforce planning, tools and methodology

Understanding of business processes improvement and methods of working

Strong interpersonal skills with all level of staff with excellent verbal and written communication

Excellent planning, teamwork and organization skills. Equal opportunity employer

Employment Type: Full Time, Permanent

Read full job description

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What people at London Stock Exchange Group are saying

What London Stock Exchange Group employees are saying about work life

based on 807 employees

71%

87%

77%

60%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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2d ago·via naukri.com

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Workforce Enablement Specialist

Refinitiv

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