Global Manager - Customer Master Data

JOB DESCRIPTION

Key Responsibilities -

Customer Data Governance:

• Establish, maintain, and enforce data governance policies, standards, and procedures related to customer data.

• Ensure that customer master data is accurate, consistent, and compliant with local and global regulatory requirements (e.g., GDPR, CCPA).

• Define and implement best practices for data quality, data entry, validation, and auditing.

Data Integration Maintenance:

• Oversee the integration of customer master data into various systems (CRM, ERP, etc.) across different platforms and business units.

• Ensure smooth data flow, eliminating redundancies and inconsistencies across systems.

• Manage the lifecycle of customer data, including onboarding, updates, and retirements.

Leadership Team Management:

• Lead a global team of customer data specialists, ensuring effective management of customer master data across all regions and business units.

• Provide mentorship, coaching, and development opportunities to the team members.

• Drive performance, collaboration, and engagement within the team, fostering a culture of accountability, excellence, and continuous improvement.

Training Knowledge Sharing:

• Develop and lead training programs for business units on best practices for customer data management, ensuring they understand how to leverage customer data for enhanced retail operations and customer engagement.

• Participate and lead on all projects related to Customer Master Data. Actively participate in UAT, SRT for any IT related projects implementations, proactively assess challenges.

Reporting Analytics:

• Provide regular reports and dashboards on the quality and status of customer data, highlighting any risks, trends, or areas for improvement.

• Use data analytics to identify and address potential issues, such as duplicate records, missing information, or data accuracy gaps.

Process Improvement Automation:

• Identify opportunities to streamline and automate customer data processes to improve efficiency, reduce errors, and enhance data quality.

• Drive continuous improvement initiatives to enhance customer data accuracy, timeliness, and reliability.

Collaboration Stakeholder Engagement :

• Work closely with internal stakeholders such as Sales, Marketing, Finance, IT, and Legal to understand business requirements and ensure alignment of data management strategies.

• Serve as the point of contact for any customer data-related issues or inquiries, providing guidance and solutions as necessary.

• Collaborate with data governance and IT teams to ensure seamless data operations and troubleshooting.

Experience:

• 7+ years of experience in customer master data management or data governance, with at least 2-3 years in a leadership or team management role.

• Proven experience in managing global, cross-functional teams and driving data quality initiatives.

• Strong experience with data governance tools, CRM systems (e.g. PEGA, Service Now, Salesforce), ERP systems (e.g., SAP, Oracle), and data integration tools.

• Experience in working within a multinational organization, especially in managing cross-border data compliance. Managing global customer data in a multi-channel retail environment is a plus.

Skills:

• Proficiency in data management platforms, ERP systems, and CRM tools. Familiarity with data privacy regulations is a plus.

• Strong understanding of retail business operations and how customer data can be used to enhance customer experiences.

• In-depth knowledge of data governance principles, data quality frameworks, and data management best practices.

• Knowledge of data privacy regulations such as GDPR and CCPA.

• Excellent verbal and written communication skills with an ability to communicate and influence at all levels of the organization and with outside supplier.

Qualification:

Education: Bachelor s degree in business administration, Data Management or a related field.

Work Environment:

• Global Collaboration: This role will involve close coordination with regional teams across the globe.
• Flexible work arrangements - 3 days a week work from Office

LOCATION IND, GBS Office Bengaluru FULL TIME/PART TIME Full time Current LSCo Employees, apply via your Workday account.