Business Analyst-Automation Specialist - Customer Master Data

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of a Business Analyst- Automation Specialist - Customer Master Data

We are seeking an experienced Automation Specialist to join our Customer Master Data team. As an Automation Specialist, you will be responsible for automating and streamlining processes related to customer master data management. Your role will involve leveraging automation tools and technologies to improve data accuracy, efficiency, and overall customer data management operations.

Responsibilities:

1. Identify Automation Opportunities: Analyze existing customer master data management processes and identify areas where automation can be implemented to improve efficiency, accuracy, and reduce manual effort.

1. Automation Solution Development: Develop and implement automation solutions using tools such as Robotic Process Automation (RPA), scripting languages, or workflow automation platforms. Design and configure automation workflows, ensuring seamless integration with existing systems and processes.

1. Data Validation and Cleansing: Develop automated data validation and cleansing routines to ensure data accuracy and consistency. Implement data quality checks and automated processes to identify and rectify data errors, duplicates, and inconsistencies.

1. Integration and Synchronization: Integrate automated processes with various systems and data sources to ensure synchronization and data consistency across platforms. Collaborate with IT and other teams to establish data integration pipelines and troubleshoot integration issues.

1. Continuous Process Improvement: Continuously assess and enhance automated processes to optimize efficiency and effectiveness. Identify opportunities for process improvements, automation enhancements, and implement necessary changes.

1. Data Security and Governance: Ensure compliance with data privacy regulations and company data governance policies. Implement appropriate security measures to protect customer data during automation processes.

1. Documentation and Training: Document automation processes, workflows, and guidelines to ensure knowledge transfer and maintain process documentation. Provide training and support to end-users and stakeholders on automated processes and tools.

1. Collaboration and Stakeholder Management: Collaborate with cross-functional teams, including IT, data governance, and business teams, to understand their requirements, gather feedback, and ensure automation solutions align with business needs.

1. Troubleshooting and Support: Provide technical support and troubleshooting for automated processes, addressing any issues or errors encountered . Monitor automated processes and ensure their smooth operation.

1. Stay Updated with Automation Technologies: Keep abreast of the latest automation tools, technologies, and industry best practices. Evaluate and recommend new automation solutions or enhancements to existing tools.

Qualifications we seek in you

Minimum Qualifications

• Bachelors degree in Computer Science , Information Systems, or a related field.

• Proven experience in automating data management processes, preferably in customer master data domain.

• Strong knowledge of automation tools and technologies such as RPA, scripting languages (Python, PowerShell), or workflow automation platforms.

• Proficiency in data analysis, data validation, and data cleansing techniques.

• Familiarity with data integration and synchronization concepts.

Preferred Qualifications

• Understanding of data privacy regulations and data governance principles.

• Excellent problem-solving and analytical skills.

• Strong communication and collaboration abilities to work effectively with cross-functional teams.

• Attention to detail and a commitment to delivering high-quality results.

• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn , X , YouTube , and Facebook .

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit, paying to apply, or purchasing equipment or training .