Analyst - Customer Master Data

• Monitor and complete cases received through the system.
• Perform review of client credit worthiness for new and existing clients.
• Maintain a close coordination with internal legal team in conducting credit review processes and ensure necessary approvals are obtained to complete the process.
• Setup new and/or modify existing client records in the Accounting System
• Perform data quality check, analysis, cleanup, evaluation & reporting
• Participate in various transformation initiatives including User Acceptance Testing (UAT), creation and/or revision of desktop procedures and monitoring of post Go-Live activities
• Work closely with various internal/external stakeholders to address issues/concerns pertaining to Customer Master Data requests/tasks
• May be involved in selected process transition activities.
• Participate in various stakeholder meetings
• Respond to inquiries and escalate issues and concerns to the Team Lead for timely resolution.
• Perform varied simple periodic and ad hoc tasks as assigned by the Billing Team Leader or Billing Manager.
• Address critical issues with the guidance of Team Leader within the prescribed turn-around time.
• May support Team Lead in data gathering and report generation.
• Assess identified issues and collate documentation to assist in investigating and in resolving common and recurring issues.
• Perform transition-related activities such as process training & desktop procedures creation.
• Support selected simple process improvement initiatives to streamline processes.

Minimum Requirements:

• Bachelors degree in Accounting/Finance or equivalent relevant courses
• 3-4 years of relevant professional experience in Master Data Management specializing in Customer Setup & Modification including credit management
• Advanced proficiency in MS Office tools
• Advanced knowledge and understanding of accounting standards and procedures and internal controls
• Experience working with ERP & CRMs e.g. Oracle, SAP, Service Now and Salesforce
• Experience in process improvements and other transformation activities is an advantage
• Experience in process migration/transition is a plus
• Experience working in a global engineering and consulting firm or similar in a shared service/BPO environment is preferred