Key Account Manager, Gurgaon & New Delhi @Kone Elevator

Position: Key Account Manager

No. of positions: - 2

Location: 1 in Delhi & 1 in Gurgaon

Key account manager is developing mutually beneficial relationships between KONE and customers which are strategic or nationally/locally important. He/she maximizes KONEs current and future share of customers business by identifying solutions and developing processes that add value to both KONE and the customer.

Customer relationship management:-
• Accountable for managing strategic and/or Core 1 customers assigned to him/her.
• Accountable for accuracy of customer data and hierarchies.
• Accountable for customer plans, their approval and follow-up with the unit management.
• Accountable for building and coordinating relationships on many levels between customers organization and KONE as well as other stakeholders.
• Responsible of evaluating any commercial or operational risks or customer complaints related to the account and raising them with the Management team.

Sell:-

• Responsible for creating and managing opportunities in his/her customer base with the account teams.
• Responsible for sharing customer knowledge and contacts to support other account team members to win the orders.
• Creates value propositions with clearly described benefits of KONE solutions for customers needs.
• Accountable for national or frame agreements and managing the customers contract portfolio.
• Responsible for developing the profitability of the customers business with KONE according to the account plan.

Leadership / People management
• Determines the responsible KONE organization for the account together with the area’s sales manager.
• Accountable for driving commitment to the shared objectives among the sales managers, sales persons, supervisors and other KONE team members.
• Keeps the local sales persons and project managers up to date of the agreed practices, coordinates, monitors and reports the daily activities