AmbitionBox
Search
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
All Filters
287 Knowledge Park Jobs
Associate Student Counsel
Knowledge Park
posted 4mon ago
Job Role Insights
Key skills for the job
Job Description
About Us
We are SVKM s NMIMS Centre for Distance and Online Education (NCDOE) - India s Premier Institution for with core focus on Distance & Online learning . Visit us at https: / / online.nmims.edu / about-us / for more information.
Job Title Associate Student Counsel Reports to Territory Manager We are SVKM s NMIMS Centre for Distance and Online Education (NCDOE) - India s Premier Institution for with core focus on Distance & Online learning . Visit us at https: / / online.nmims.edu / about-us / for more information.
Job Purpose
This role is involved in the pre-sales process & provides administrative support to AEP s. This incumbent will assist sales teams to be more effective, implement and execute key business strategies.
Key Responsibilities
AEP Coordination & Sales Management
- Counsel Students for programs offered by the institution
- Act as the first point of contact for all Authorized Enrolment Partners (AEP s)
- Educate AEP s about the product portfolio and services.
- Auditing the process of AEP s, including assessing call quality by AEP s
- Coordinating with the AEP and students for all admission related documentation and queries
- Conducting training sessions for AEP counsellors at regular intervals
- Resolving all critical student cases and center cases reported from various department
- Assists AEP resources to sell to manage leads.
- Stay updated on institutional policies, academic regulations, and compliance requirements to ensure students are well-informed.
Lead Management
- Allocate leads to AEPs as per the agreed grid with the TM and AM
- Ensure service levels are met at all times, both internally and externally
- Ensuring AEPs are maintaining a TAT (Turn Around Time) of 20 minutes.
- Manage walk-ins & counsel leads at the Learning Center
MIS & Reports
- Managing and analyzing data in SFDC (Salesforce.com) for all leads and customer accounts
- Track lead queries, follow up with AEPs to resolve & maintain MIS
Stakeholder Collaboration
- work closely with other departments and stakeholders within the NCDOE to provide comprehensive support to AEPs
Dimensions
- Individual contributor role.
Requirements- Skills & Competencies
- Assertive , Good written and verbal communication
- Analytical abilities & preferred to have hands-on experience on a CRM.
- Ability to multi-task and deliver against a number of priorities
- Proficient in Microsoft Office packages
- Active listening & conflict management
- Advantageous to have knowledge of the local language
- High emotional intelligence abilities
Requirements- Education & work experience
- Graduate or PG/MBA
- Relevant experience of at least 3 years of work experience in Sales/Sales support, preferably from Education/ Training, BFSI, Real estate, Telecom, Retail or consumer goods & services, new age industries.
- Work Exposure to Distance Education/Ed Tech sector will be added advantage.
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Associate roles with real interview advice
What people at Knowledge Park are saying
Knowledge Park Benefits
View more benefits
Compare Knowledge Park with
TCS
Compare
Accenture
Compare
Wipro
Compare
Cognizant
Compare
Capgemini
Compare
HDFC Bank
Compare
Infosys
Compare
ICICI Bank
Compare
HCLTech
Compare
Tech Mahindra
Compare
Genpact
Compare
Teleperformance
Compare
Concentrix Corporation
Compare
Axis Bank
Compare
Amazon
Compare
Jio
Compare
Reliance Retail
Compare
iEnergizer
Compare
IBM
Compare
LTIMindtree
Compare
Similar Jobs for you
Assistant Professor - CIS - General Management
4-9 Yrs
Mumbai, Mumbai Suburban
Share an Interview