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License Administrator
2-5 years
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
License Administrator
Centric Software
posted 15d ago
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Key skills for the job
Job Description
- Adhere to established procedures for the accurate and timely creation and distribution of new licenses.
- Monitor license expirations and coordinate with Sales Operations for renewals.
- Maintain trust and integrity by only acting on authorized license distributions and diligently following procedures; proactively seek process improvements as needed.
- Verify that software products and configurations align with Centric s policies and sales order requirements prior to order fulfillment.
- Collaborate with cross-functional teams, including Cloud Operations, Sales Operations, Legal, and Revenue Operations, to ensure precise license fulfillment.
- Follow procedures to procure necessary products from third-party vendors for license fulfillment.
- Respond proactively to customer inquiries, investigating and resolving issues swiftly to ensure maximum satisfaction.
- Manage access to license records and repositories for internal staff as required.
- Ensure that all product documentation provided to customers is current and compliant with order configurations.
- Develop a strong understanding of software deliverables to ensure accurate delivery and effective troubleshooting of issues.
- Create and enable customer accounts with the appropriate order-specific products and documentation.
- Accurately log all actions taken in the licensing process.
Skills and Experience
- Bachelor s degree in Business or equivalent experience.
- Minimum of 2 years of experience with MS Office applications (Word, Outlook, PowerPoint).
- At least 2 years of customer service experience, preferably in a similar role.
- Familiarity with industry license systems, SaaS products, or Atlassian tools is a plus.
- Experience with cross-platform data synchronization projects is an advantage.
- Excellent written and verbal communication skills.
- Strong analytical and critical thinking abilities.
Preferred Qualifications
- Basic knowledge of revenue recognition rules for SaaS and software fulfillment is a plus.
Employment Type: Full Time, Permanent
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