National Account Manager (eCommerce Marketplace)

Key Responsibilities:

Channel Performance Management:

Oversee sales, marketing, customer service, pricing, account reconciliation, profitability, and merchandising.

Business Planning and Execution:

Collaborate with Key Accounts for joint business planning to ensure delivery on the committed business plan.

Set and achieve aspirational growth targets.

Team Leadership:

Lead and manage a team of Key Account Managers, fostering operational excellence.

Collaboration:

Work closely with internal teams to align marketplace strategies with broader brand goals.

Partner with the creative team to develop visually appealing and on-brand content for product launches and seasonal promotions.

Strategic Planning and Monitoring:

Plan deals based on sales trends, events, and inventory.

Monitor and forecast monthly, quarterly, and yearly sales, providing actionable insights on performance, competitor analysis, and market trends.

Relationship Building:

Build and maintain strong relationships with platform account managers to maximize growth opportunities.

Project Management:

Manage multiple projects with competing deadlines and priorities, ensuring timely and high-quality execution.

Pricing and Revenue Optimization:

Develop and implement strategies to increase the average order value and repeat purchase rate.

Regularly update product pricing on marketplaces to align with gold rate fluctuations.

Key Competencies and Skills:

Strong leadership and team management abilities.

Excellent analytical and strategic planning skills.

Effective communication and collaboration capabilities.

Proficiency in project management.

Knowledge of pricing strategies and revenue optimization.