Customer Experience Executive - Inorbit Malls (Malad)

Dear Candidate,

Inorbit Malls (India) Private Limited is a subsidiary of the K Raheja Corporation who are pioneers in Real Estate development and Retail management in India. Inorbit Malls pioneered the mall culture in India, when it opened its first mall to the public in early 2004 in Malad, Mumbai. Inorbit Malls today has a national presence with four operating malls covering over 22.28 lac sq ft, employing over 250 direct employees and several thousands of indirect staff, 350 key retail brand partners and over 35 lac monthly footfalls. The current operational malls are present in key markets such as Malad and Vashi in Mumbai and Navi Mumbai respectively, the cities of culturally vibrant Vadodara & Hubli and bustling Hyderabad with the most recent foray being in the vibrant city of Visakhapatnam for its fifth state-of-the-art mall.

Inorbit Malls offer a universal class and appeal and seeks to create an aspirational social space for its patrons a recreational hub not restricted to shopping but encompassing a people-centric destination that facilitates unwinding, connections, revelry, and socializing. Inorbit Malls has achieved acclaimed international standards in facility management and customer service. Over the years, it has developed significant expertise in mall development and management in the Indian market, encompassing property location, construction, design, planning, and the management of large-format retail environments up to international standards.

Inorbit today is poised to grow and set benchmarks for mall excellence through its Greenfield and Inorganic projects throughout India and cherishes to be an integral part of its consumer ecosystem.

Being a Great Place to work Certified and as a part of our investment in human management quality we are keen to engage with and prospectively explore getting on board very talented, senior and capable owner-managers who feel motivated to contribute to this growth saga.

JD - Customer Experience Executive

• This position acts as an interface between the mall management and the internal & external customers.
• Managing the entire day to day functioning of the mall
• Incharge & supervision of Information Desk, Food Court, Parking Management, Security, House Keeping, Maintenance etc.
• Co-ordination with other departments of the mall to ensure smooth operations.
• To check with daily mall report and department reports
• Shall devise systems and procedures to ensure customers delight.
• Introduce measures & facilities in the mall to improve customer experience.
• Dealing with issues and responding to complaints & grievances.
• Thorough Mall round for cleaning & ensuring the upkeep of mall
• Loyalty enrollment & registration along with GV and gifts trackers
• Handling promotional activities
• Kitchen Audit
• Retail Store Audit
• Data management with respect to footfall / vehicle counts etc.
• Oversee the working of other operations sections/ activities like Horticulture / Pest Control / Food Sampling / R & R / Agency staff onboarding / agency attendance
• Lost and Found Management

Interested candidates can send their resumes at priyanka.kunsingh@inorbit.in

Best Regards,

Priyanka Kunsingh

Executive - Human Resources