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117 Juniper Networks Jobs
Technical Support Engineer 4Routing & Switching
2-6 years
Bangalore / Bengaluru
1 vacancy
Technical Support Engineer 4Routing & Switching
Juniper Networks
posted 2hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the Juniper Way.
- Job Description. Position Technical Support EngineerRouting. Business Unit Juniper TAC -Customer Focused Technical Support. Location Bangalore. Juniper Networks"Customer Focused Technical Support" (CFTS) Services provide Customer with access to a designated team of senior engineers with extensive experience and highly focused troubleshooting skills relevant to a Customers network and operations requirements. This team will work with Customer to develop network and feature knowledge that enables the provision of tailored support services. It will also equip Customer with confidence that high priority problems are being handled by professionals who fully understand the Customers network and its complexity.
- The Responsibilities Includes,. Lead and drive troubleshooting on Customer reported issues.
- Isolate Product issue at hardware/software level, replicate customer environments in lab, own and document communication among customers, engineering and provide final fix.
- Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business.
- Gain in-depth knowledge of the infrastructure and technologies that are present in customers network profile; including their network topology, features, configurations, and service history, which results in faster resolution.
- Partners internally with other Services teams to deliver focused support by participating in Customer reviews, Network trainings and driving critical issues to resolution.
- Keep the other support teams trained on the designated CFTS customer network, practices followed.
- Provides technical expertise and guidance during testing, deployment and operational phases for CFTS Customers.
- Participate in tasks such as new product development projects, Knowledge base creation, trainings, and other documentation activities.
- Mentor newly hired support engineers and peers in technical areas of specialty.
- Products to be supported Juniper Routing and services platforms (PTX, MX, ACX and JSM products). This is an individual contributor role. There will be weekend coverage as per roster.
- Primary Skills required. Excellent Customer handling and communication (verbal and written) skills. Thorough understanding of -. Layer 3 IP and related technologies (ICMP, TCP, GRE, QoS, VRRP) IP routing protocols (BGP, OSPF, ISIS). Layer 2 technologies (Ethernet, 802.1q/p VLAN, BFD, STP, RSTP, ARP, LACP). Multicast protocols [IGMP, IGMP-snooping, PIM]. MPLS, L2 and L3 VPN, Traffic Engineering, LDP, RSVP, Segment Routing, VPLS.
- Prefer to have understanding / Exposure / Expertise in one or more areas. Advanced Multicast technologiesNG-MVPN, Draft Rosen. Basic knowledge on advanced Service provider technologies SIP, GSM, LTE, 5G. Advanced Datacenter technologiesMC-LAG, VxLAN, EVPN. Perl/Python/Unix/Expect scripting, Network automation tools,. Requires B.E. in Electronics/Engineering or Computer Science (or equivalent) with minimum 7 yearsexperience in Networking Industry.
- Following candidates having any of following experience will be preferred and minimum experience criteria may not
Employment Type: Full Time, Permanent
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Technical Support Engineer 4 salary at Juniper Networks
reported by
14
employees
with 8-11
years exp.
₹26.8
L/yr - ₹48
L/yr
514%
more
than the average Technical Support Engineer 4 Salary in India
View more details
What Juniper Networks employees are saying about work life
based on 405 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Juniper Networks Benefits
Submitted by Company
Finances and retirement Work-life balance Career development
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Juniper Networks Bangalore / Bengaluru Office Location
Banglore Office
Juniper Networks India Pvt. Ltd, Elnath-Exora Business Park, Prestige Tech Park, Survey No.111/1 to 115/4, Wing A & B, Amane Belandur Khane Village, Marathalli, Sarjapur Outer Ring Road,
Banglore
560103
560103
Technical Support Engineer 4Routing & Switching
2-6 Yrs
Bangalore / Bengaluru
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