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TAC Engineer - Routing
4-6 years
₹ 13.8 - 12.35L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Bangalore / Bengaluru
1 vacancy
TAC Engineer - Routing
Juniper Networks
posted 11hr ago
Job Role Insights
Flexible timing
Job Description
At Juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known.
To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the Juniper Way.
Position: Technical Support Engineer - Routing
Business Unit: Juniper Advance TAC (ATAC)
Location: Bangalore
This position is for the TAC (Technical Assistance Centre) of Juniper for their Juniper M/T/Mx/PTX/ACX series products support.It is a Level 2 and Product Escalation support and Individual Contributor Role
- Support Juniper M/T/Mx/PTX/ACX series products, working directly with our customers and partners.
- Work with highly knowledgeable group of customers and partners. Be an escalation point for other TAC groups within the organization.
- Troubleshoot complicated hardware and software issues, replicate customer environments and network problems in the lab.
- Manage and own critical customer escalations. Facilitate, own and document communication among customers, escalation, and engineering.
- Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business.
- Take ownership for problem resolution, problem reproduction and escalation.
- Be a fast learner and keep pace with newer technologies
- Participate in cross functional tasks such as new product development projects, create Knowledge Base and Whitepapers.
- Help improve processes and tools.
Requirements
Requires B.E. in Electronics Engineering or Computer Science with 2- 5 years of experience supporting / Designing / implementing IP networks.
Candidates who have extensively worked on Troubleshooting, implementation and support of large IP networks.
Primary Skills
Excellent Customer handling and communication (verbal and written) skills
Thorough understanding (Packet level) of -
* IP Packet flow, OSI layers
* Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP)
* IP routing protocols (BGP, OSPF, ISIS , RIP)
* Layer 2 technologies (Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP)
Understanding / Exposure / Expertise in one or more areas -
* MPLS, VPLS, L2 and L3 VPN
* MPLS Traffic Engineering, LDP, RSVP
* Multicast technologies NG-MVPN, PIM
* Perl/Unix/Expect scripting
Experience:
- 4- 6 years experience on Troubleshooting, implementation and support of large IP networks (preferably Service Provider).
- Experience in directly interacting with customers (globally) highly desired
Platform Knowledge: Juniper (routers, switches), Cisco, Nortel, Huawei, traffic generators (Ixia, Agilent)/ traffic simulators, protocol analyzers, testers etc (not all are required but some of these are good to have).
Preferred Certifications - CCNA/CCNP/CCIE, JNCIS-M, JNCIP-M, JNCIE-M, CCIE-SP
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
ABOUT JUNIPER NETWORKS
WHERE WILL YOU DO YOUR BEST WORK?
.
INCLUSION AND DIVERSITY AT JUNIPER
Additional Information for United States jobs:
ELIGIBILITY TO WORK AND E-VERIFY
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Juniper Networks participates in the E-Verify program. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of new hires and the validity of their Social Security Numbers.
Information for applicants about E-Verify / E-Verify Informaci n en espa ol: This Company Participates in E-Verify / Este Empleador Participa en E-Verify
Immigrant and Employee Rights Section (IER) - The Right to Work / El Derecho a Trabajar
E-Verify is a registered trademark of the U.S. Department of Homeland Security.
Employment Type: Full Time, Permanent
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People are getting interviews at Juniper Networks through
People are getting interviews through
(based on 37 Juniper Networks interviews)
Job Portal
Referral
Campus Placement
Recruitment Consultant
Company Website
Walkin
50%
14%
11%
8%
3%
3%
11% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at Juniper Networks are saying
Rating based on 2 TAC Engineer
reviews
Anonymous · IT Network
in Bengaluru
Likes
Work culture is good.
Dislikes
Tracking attendance linke school.
Read 2 reviewsTAC Engineer salary at Juniper Networks
reported by
28
employees
with 1-7
years exp.
₹10.3
L/yr - ₹18.3
L/yr
80%
more
than the average TAC Engineer Salary in India
View more details
What Juniper Networks employees are saying about work life
based on 396 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Juniper Networks Benefits
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Juniper Networks Bangalore / Bengaluru Office Location
Banglore Office
Juniper Networks India Pvt. Ltd, Elnath-Exora Business Park, Prestige Tech Park, Survey No.111/1 to 115/4, Wing A & B, Amane Belandur Khane Village, Marathalli, Sarjapur Outer Ring Road,
Banglore
560103
560103
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