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Senior TAC Engineer - Routing
8-11 years
Bangalore / Bengaluru
1 vacancy
Senior TAC Engineer - Routing
Juniper Networks
posted 11hr ago
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Job Description
At Juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known.
To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the Juniper Way.
Role: Senior TAC Engineer - Routing
Business Unit: Juniper Advance TAC
Required Experience: 8+ Years
Location: Bangalore
Juniper Network s Technical Assistance Center (JTAC) is a team of highly experienced engineers who provides focused technical support to customers on Juniper products.
This position is for Advance TAC team and will provide level 3 (L3) product escalation support for routing platforms from different products series like M, T, Mx, ACX and PTX. This is an individual contributor role. There will be weekend and holiday coverage as per roster.
Responsibilities:
- Lead and drive problems reported by customers on Juniper routing platforms towards effective resolution.
- Narrow down reported problems to software/hardware, replicate customer reported problems in JTAC lab for engineering engagement, own and document communications among customers, engineering and other stakeholders and provide final fix to customers.
- Work with highly knowledgeable group of customers and partners. Be an escalation point for other TAC groups within the organization.
- Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business.
- Participate in cross functional tasks such as new product development projects, create knowledge base and whitepapers.
- Be a fast learner and keep pace with newer technologies and new products. And help improve processes and tools.
Requirements
- Requires B.E. in Electronics Engineering or Computer Science with at least 8+ years of experience in the Networking industry.
- Troubleshooting, implementation and support of large IP networks (preferably Service Provider)
- Excellent Customer handling and communication (verbal and written) skills and experience in directly interacting with the global customers.
Primary Skills
- Thorough understanding (Packet level) of -
- IP Packet flow, OSI layers
- Layer 3 - IP and related technologies (ICMP, TCP, IPSec, GRE, QoS, VRRP)
- IP routing protocols (BGP, OSPF, ISIS , RIP)
- Layer 2 technologies (Ethernet, 802.1q/p VLAN, STP, RSTP, ARP, PPP, MLPPP, LACP)
- Experience in PTP/ SyncE protocols.
- Understanding / Exposure / Expertise in one or more areas -
- MPLS, VPLS, L2 VPNs, L3 VPN, EVPN, VxLAN
- MPLS Traffic Engineering, LDP, RSVP, Segment Routing
- Multicast technologies NG-MVPN, PIM
- Perl/Unix/Expect/Python scripting
- Preferred Certifications - JNCIS-SP, JNCIE-SP/DC/ENT, CCIE-SP or other equivalent certifications.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
ABOUT JUNIPER NETWORKS
WHERE WILL YOU DO YOUR BEST WORK?
.
INCLUSION AND DIVERSITY AT JUNIPER
Additional Information for United States jobs:
ELIGIBILITY TO WORK AND E-VERIFY
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Juniper Networks participates in the E-Verify program. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of new hires and the validity of their Social Security Numbers.
Information for applicants about E-Verify / E-Verify Informaci n en espa ol: This Company Participates in E-Verify / Este Empleador Participa en E-Verify
Immigrant and Employee Rights Section (IER) - The Right to Work / El Derecho a Trabajar
E-Verify is a registered trademark of the U.S. Department of Homeland Security.
Employment Type: Full Time, Permanent
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What people at Juniper Networks are saying
Senior TAC Engineer salary at Juniper Networks
reported by
4
employees
with 4-7
years exp.
₹15.5
L/yr - ₹23.5
L/yr
25%
more
than the average Senior TAC Engineer Salary in India
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What Juniper Networks employees are saying about work life
based on 396 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Juniper Networks Benefits
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Juniper Networks Bangalore / Bengaluru Office Location
Banglore Office
Juniper Networks India Pvt. Ltd, Elnath-Exora Business Park, Prestige Tech Park, Survey No.111/1 to 115/4, Wing A & B, Amane Belandur Khane Village, Marathalli, Sarjapur Outer Ring Road,
Banglore
560103
560103
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