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Solution CRM Consultant
Juniper Networks
posted 6hr ago
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Flexible timing
Key skills for the job
Job Description
- Solution Design: Design solutions that leverage cutting-edge technologies like AI, machine learning, automation, and data analytics to optimize customer interactions and streamline workflows.
- Requirements Analysis and Strategic Planning: Collaborate with business stakeholders to understand current support challenges, identify transformation needs, and design solutions that align with broader business objectives.
- Comprehensive Documentation: Author/co-author business requirement documents, user stories, design documents, functional specifications, and test plans. Ensure that documentation is clear, accessible, and up to date to support seamless implementation, ongoing maintenance, and user adoption.
- Technical Implementation: Partner with IT, PMO and business owner teams to ensure that the solutions are seamlessly integrated into the existing digital infrastructure and are scalable to meet future demands.
- Data-Driven Insights: Utilize advanced analytics to gather insights on customer behavior, engagement trends, and operational performance, guiding data-backed decision-making.
- User Training and Support: Create training programs and documentation to ensure that end-users can leverage the new CRM tools effectively, boosting adoption and proficiency across the organization.
- Continuous Improvement and Innovation: Regularly assess the CRM and support tool landscape for emerging technologies and trends, adapting the strategy to stay at the forefront of digital transformation.
Qualifications
- B.S. in computer science, engineering, cloud technology, or equivalent. Equivalent work experience will be considered.
- In-depth knowledge of CRM systems, digital transformation principles, and emerging CRM technologies.
- Strong analytical and strategic thinking to translate business requirements into actionable solutions.
- Excellent project management skills, with the ability to manage cross-functional collaboration.
- Technical expertise in CRM platforms (e.g., Salesforce, HubSpot, Zendesk, etc..) and familiarity with integration tools and APIs.
- Salesforce certification preferred.
- Experience with common software development methodologies such as Agile, Waterfall, etc.
- Able to think creatively and work aggressively outside the usual constraints.
- Proven communication and problem-solving skills.
Employment Type: Full Time, Permanent
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Flexible timing
Monday to Friday
No travel
Day Shift
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