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Salesforce Solution Architect
Coursera
posted 2d ago
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Flexible timing
Key skills for the job
Job Description
Solution Design and Architecture:
- Gather and analyze business requirements from the Business teams.
- Translate complex business requirements into well-architected Salesforce solutions
- Create comprehensive system designs, data models, and integration patterns
- Develop scalable and maintainable solutions aligned with business objectives
- Design innovative architectures that maximize Salesforce platform capabilities
- Ensure solutions adhere to best practices and Salesforce architectural standards
Salesforce Administration:
- Manage and maintain Salesforce configurations, customizations, and data integrations.
- Ensure data accuracy, integrity, and security within Salesforce.
- Develop and maintain custom reports, dashboards, and workflows to support business needs.
Training & Support:
- Provide ongoing training and support to the Business teams on Salesforce best practices and new features.
- Develop training materials, user guides, and FAQs to enhance user adoption.
- Serve as the first point of contact for Salesforce-related inquiries and troubleshooting.
Implementation & Optimization:
- Lead and participate in Salesforce implementation projects, including new feature rollouts, system upgrades, and integrations with other platforms.
- Work closely with IT and external vendors to ensure successful delivery of Salesforce solutions.
- Continuously monitor and optimize Salesforce performance to align with business goals.
Communication and Stakeholder Management:
- Demonstrate excellent verbal, visual and written communication skills
- Effectively convey complex technical concepts to diverse audiences through workshops and presentations
- Lead design sessions and workshops with stakeholders
- Collaborate seamlessly with cross-functional teams
- Build strong relationships with technical and non-technical stakeholders
- Ensure successful solution delivery through clear and consistent communication
- Present architectural designs and recommendations to senior leadership
- Facilitate decision-making processes among various project stakeholders
- Bachelor s / Masters degree in Business, Information Systems, Computer Science, or a related field.
- 4+ years of experience as a Salesforce Admin, Business Analyst or similar role, preferably in the education technology sector.
- 2+ years of Solution Architect experience
- Salesforce Application Architect certification
- Strong understanding of Salesforce platform capabilities, including Sales Cloud & Service Cloud
- Proven experience in gathering business requirements, process mapping, and translating them into Salesforce solutions.
- Excellent problem-solving skills with the ability to troubleshoot and resolve Salesforce-related issues.
- Strong communication and interpersonal skills, with the ability to train and support non-technical users.
- Experience with data analysis and reporting within Salesforce. Ability to analyze complex data sets, identify key trends and patterns, and deliver actionable insights within a business context.
- Ability to manage multiple projects simultaneously and meet deadlines.
- Experience in the education technology industry or working with EdTech.
- Familiarity with other CRM systems, marketing automation tools like Hubspot, and Workato integration platforms.
- Knowledge of Agile methodologies and experience working in Agile project environments.
- Proficiency in Jira (or other project management software tools related to agile frameworks)
Employment Type: Full Time, Permanent
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Flexible timing
Monday to Friday
No travel
Day Shift
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