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Engaged Employer

JPMorgan Chase & Co.

Compare

3.9

based on 6.4k Reviews

Video summary

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

Top Rated Company for Women - 2024

Top Rated Financial Services Company - 2024

652 JPMorgan Chase & Co. Jobs

Collection Specialist I

JPMorgan Chase

3.9

based on 6.4k Reviews

4-8 years

₹ 5 - 7L/yr (AmbitionBox estimate)

Kolkata, Mumbai, New Delhi + 4 more

1 vacancy

Collection Specialist I

JPMorgan Chase & Co.

posted 4mon ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Excel Customer Support Windows System Administration Training Retail Sales

+ 3 more

Job Description

At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Collection Specialist s work is creative, exciting, and different every day.

As a Specialist I in Collections, you will take a mix of inbound and outbound calls while collecting on overdrawn or past due accounts. By building a strong rapport with your customer, you will be able to make an impact on the business. Your passion for customer service, inner competitiveness will allow you to excel in our fast paced environment.

Job Responsibilities

Works in a call center environment that requires 100% phone-based customer interaction
Demonstrates excellent communication, negotiation, and decision-making skills, while staying engaged with our customers
Communicates with customers in a metrics-driven environment
Navigates multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
Takes ownership of each customer interaction while treating them with respect and responding with empathy
Works both independently and in a team environment
Abides by all applicable regulatory and departmental practices and procedures

Required qualifications, capabilities, and skills

Minimum of 1 year of customer interaction or customer support experience required, either by phone or face-to-face
Minimum of 6 months computer experience required, utilizing multiple computer applications in a Windows-based environment
High school diploma (10+2), HSC or GED required

Preferred qualifications, capabilities, and skills

Ability to multitask using a computer and simultaneously provide customer support
Comfortable in a fast-paced, consistently changing environment
Previous experience working in a Collections, Sales, Retail or Customer Service industry
Have a passion for helping people by solving problems, presenting, and explaining solutions

Work Schedule

Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends, or night shifts/US-friendly shifts. Specific schedule information will be provided by the Recruiter.

This position requires that you attend paid classroom trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.

Employment Type: Full Time, Permanent

Read full job description

Prepare for Collection Specialist roles with real interview advice

Top JPMorgan Chase & Co. Collection Specialist Interview Questions

Q1. A rat has 3000 gm of rice, he has to travel a distance of 3000m, he eats 1gm rice/m, his maximum carrying capcity is 1000 gm,how should he t ... read more

asked in Associate interview

View answers (5)

Q2. Split Binary String Problem Statement Chintu has a long binary string str . A binary string is a string that contains only 0 and 1. He cons ... read more

asked in Software Engineer interview

View answers (2)

Q3. There are 8 bottles of milk out of which one bottle is poisoned. What will be the minimum number of persons required to find the poisoned bo ... read more

asked in Summer Intern interview

View answers (6)

View all 414 questions

What people at JPMorgan Chase & Co. are saying

2.1

Rating based on 3 Collection Specialist reviews

Anonymous · Customer Success, Service & Operations in Mumbai

Likes

Salary and benefits

Salary - Excellent

Dislikes

Not at all employee centric and doesn’t support their employees

Skill development - Bad

+3 more

Read 3 Collection Specialist reviews

Collection Specialist salary at JPMorgan Chase & Co.

reported by 22 employees with 2-31 years exp.

₹5 L/yr - ₹8.6 L/yr

28% more than the average Collection Specialist Salary in India

View more details

What JPMorgan Chase & Co. employees are saying about work life

based on 6.4k employees

64%

87%

76%

73%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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JPMorgan Chase & Co. Mumbai Office Locations

View all

Mumbai (5) Hyderabad / Secunderabad (1) Bangalore / Bengaluru (1)

Mumbai Office

Headquarter

JPMorgan Asset Management India Private Limited, J.P. Morgan Tower, Off. C.S.T. Road, Near Nafa Bus Stop, Kalina, Santacruz East Mumbai
Maharashtra 400098

Mumbai Office

aradigm Towers-B Wing, Mindspace, Malad Goregaon Link Rd, Malad (W), Mumbai Mumbai
400 064