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Engaged Employer

JPMorgan Chase & Co.

Compare

4.0

based on 6.2k Reviews

Video summary

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

Top Rated Company for Women - 2024

Top Rated Financial Services Company - 2024

682 JPMorgan Chase & Co. Jobs

Fraud Specialist I

JPMorgan Chase

4.0

based on 6.2k Reviews

1-4 years

₹ 3.25 - 9L/yr (AmbitionBox estimate)

Kolkata, Mumbai, New Delhi + 4 more

1 vacancy

Fraud Specialist I

JPMorgan Chase & Co.

posted 3mon ago

Job Role Insights

Flexible timing

Key skills for the job

Private Banking Customer Support Windows System Administration Training Focus Customer Interaction

Job Description

At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Fraud Specialists work is creative, exciting, and different every day.

As a Fraud Recovery Specialist at Chase, you will not only play a pivotal role in maintaining our profitability but also embark on a rewarding career journey. This role offers you the opportunity to enhance your skills, work with a dedicated team, and contribute to minimizing credit losses, all while enjoying the benefits of being part of a globally recognized company.

Job Responsibilities:

Work in a call center environment that requires 100% phone-based customer interaction
Demonstrate excellent communication, negotiation, and decision-making skills, while staying engaged with our customers
Communicate with customers in a metrics-driven environment
Navigate multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
Take ownership of each customer interaction while treating them with respect and responding with empathy
Work both independently and in a team environment
Abide by all applicable regulatory and departmental practices and procedures

Required qualifications, capabilities, and skills:

Minimum of 1 year of customer interaction or customer support experience required, either by phone or face-to-face
Minimum of 6 months computer experience required, utilizing multiple computer applications in a Windows-based environment
High school diploma(10+2),HSC or GED required

Preferred qualifications, capabilities, and skills:

Ability to multitask using a computer and simultaneously provide customer support
Comfortable in a fast-paced, consistently changing environment
Previous experience working in a Call Center, Banking or Finance industry
Have a passion for helping people by solving problems, presenting, and explaining solutions

Work Schedule:

Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends, or night shifts/US-friendly shifts. Specific schedule information will be provided by the Recruiter.

This position requires that you attend trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.

Employment Type: Full Time, Permanent

Read full job description

Prepare for Fraud Specialist roles with real interview advice

Top JPMorgan Chase & Co. Fraud Specialist Interview Questions

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What people at JPMorgan Chase & Co. are saying

3.3

Rating based on 30 Fraud Specialist reviews

Anonymous · Customer Success, Service & Operations in Bangalore / Bengaluru

Likes

Salary helped me pay bills

Dislikes

Insensitive to employees needs, especially females. No work from home provided out of the blue, misuse of company funds and cafeteria food is not at all healthy. Bad HR services and management is least bothered about our needs.