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681 JPMorgan Chase & Co. Jobs

Collection Specialist I

4-8 years

₹ 5 - 7L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Kolkata, Mumbai, New Delhi + 4 more

1 vacancy

Collection Specialist I

JPMorgan Chase & Co.

posted 3mon ago

Job Description

At Chase, you will focus on business results by offering options and finding solutions to help our customers. The Call Center Collection Specialist s work is creative, exciting, and different every day.

As a Specialist I in Collections, you will take a mix of inbound and outbound calls while collecting on overdrawn or past due accounts. By building a strong rapport with your customer, you will be able to make an impact on the business. Your passion for customer service, inner competitiveness will allow you to excel in our fast paced environment.

Job Responsibilities
  • Works in a call center environment that requires 100% phone-based customer interaction
  • Demonstrates excellent communication, negotiation, and decision-making skills, while staying engaged with our customers
  • Communicates with customers in a metrics-driven environment
  • Navigates multiple technologies while demonstrating resiliency and extreme adaptability in a fast-paced environment
  • Takes ownership of each customer interaction while treating them with respect and responding with empathy
  • Works both independently and in a team environment
  • Abides by all applicable regulatory and departmental practices and procedures

Required qualifications, capabilities, and skills
  • Minimum of 1 year of customer interaction or customer support experience required, either by phone or face-to-face
  • Minimum of 6 months computer experience required, utilizing multiple computer applications in a Windows-based environment
  • High school diploma (10+2), HSC or GED required

Preferred qualifications, capabilities, and skills
  • Ability to multitask using a computer and simultaneously provide customer support
  • Comfortable in a fast-paced, consistently changing environment
  • Previous experience working in a Collections, Sales, Retail or Customer Service industry
  • Have a passion for helping people by solving problems, presenting, and explaining solutions
Work Schedule
Candidates must be willing and able to work schedules during our operating hours, which may include evenings and weekends, or night shifts/US-friendly shifts. Specific schedule information will be provided by the Recruiter.
This position requires that you attend paid classroom trainings as scheduled. Training hours may not coincide with your regularly scheduled hours.


Employment Type: Full Time, Permanent

Read full job description

Prepare for Collection Specialist roles with real interview advice

Top JPMorgan Chase & Co. Collection Specialist Interview Questions

Q1. A rat has 3000 gm of rice, he has to travel a distance of 3000m, he eats 1gm rice/m, his maximum carrying capcity is 1000 gm,how should he t ... read more
Q2. Split Binary String Problem Statement Chintu has a long binary string str . A binary string is a string that contains only 0 and 1. He cons ... read more
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What people at JPMorgan Chase & Co. are saying

2.1
 Rating based on 3 Collection Specialist reviews

Likes

Salary and benefits

  • Salary - Excellent
Dislikes

Not at all employee centric and doesn’t support their employees

  • Skill development - Bad
  • +3 more
Read 3 Collection Specialist reviews

Collection Specialist salary at JPMorgan Chase & Co.

reported by 23 employees with 1-31 years exp.
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₹5 L/yr - ₹8.6 L/yr
27% more than the average Collection Specialist Salary in India
View more details

What JPMorgan Chase & Co. employees are saying about work life

based on 6.2k employees
64%
87%
76%
73%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

JPMorgan Chase & Co. Benefits

Submitted by Company
Employee Programs
Wellness Programs
Health Care and Insurance Plans
Family Care
Retirement Savings Programs
Submitted by Employees
Free Transport
Cafeteria
Health Insurance
Soft Skill Training
Job Training
Work From Home +6 more
View more benefits

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JPMorgan Chase & Co. Mumbai Office Locations

View all
Mumbai Office
Headquarter
JPMorgan Asset Management India Private Limited, J.P. Morgan Tower, Off. C.S.T. Road, Near Nafa Bus Stop, Kalina, Santacruz East Mumbai
Maharashtra 400098
Mumbai Office
aradigm Towers-B Wing, Mindspace, Malad Goregaon Link Rd, Malad (W), Mumbai Mumbai
400 064

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