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Fusion CX
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52 Fusion CX Jobs
Chat Support Executive
Fusion CX
posted 5d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Customer Interaction: Manage interactions across phone, email, live chat, and potentially other digital platforms, providing high-quality support and resolving queries efficiently.
- Issue Resolution: Apply problem-solving skills to address and resolve customer issues, ensuring clear and effective communication in each interaction.
- Performance Standards: Adhere to established company policies and performance metrics, aiming to exceed targets and enhance customer satisfaction.
- Technical Support: Use CRM systems and digital communication tools proficiently to assist customers and resolve issues.
- Team Collaboration: Work in a dynamic team environment, sharing insights and strategies to improve overall service quality.
Requirements Omnichannel Customer Service/Chat Representative
- Communication Skills: Must possess strong verbal and written communication skills for effective interactions.
- Technical Proficiency: Knowledge of CRM systems and general computer applications is essential.
- Adaptability: Capable of adapting to a fast-paced and evolving work environment.
- Problem-Solving: Should have robust analytical skills to troubleshoot and solve issues promptly.
- Professional Demeanor: Requires an empathetic and patient approach, consistently maintaining professionalism
Employment Type: Full Time, Permanent
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What people at Fusion CX are saying
Rating based on 5 Chat Support Executive
reviews
Anonymous · Customer Success, Service & Operations
There's many new things in daily basis.
- Skill development - Good
Team leader not good
Chat Support Executive salary at Fusion CX
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