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53 Fusion CX Jobs

Service/Chat Representative

1-5 years

Kolkata, Mumbai, New Delhi + 4 more

1 vacancy

Service/Chat Representative

Fusion CX

posted 1d ago

Job Description

  • Customer Interaction: Manage interactions across phone, email, live chat, and potentially other digital platforms, providing high-quality support and resolving queries efficiently.
  • Issue Resolution: Apply problem-solving skills to address and resolve customer issues, ensuring clear and effective communication in each interaction.
  • Performance Standards: Adhere to established company policies and performance metrics, aiming to exceed targets and enhance customer satisfaction.
  • Technical Support: Use CRM systems and digital communication tools proficiently to assist customers and resolve issues.
  • Team Collaboration: Work in a dynamic team environment, sharing insights and strategies to improve overall service quality.

Omnichannel Customer Service/Chat Representative
  • Communication Skills: Must possess strong verbal and written communication skills for effective interactions.
  • Technical Proficiency: Knowledge of CRM systems and general computer applications is essential.
  • Adaptability: Capable of adapting to a fast-paced and evolving work environment.
  • Problem-Solving: Should have robust analytical skills to troubleshoot and solve issues promptly.
  • Professional Demeanor: Requires an empathetic and patient approach, consistently maintaining professionalism

Employment Type: Full Time, Permanent

Read full job description

Prepare for Representative roles with real interview advice

Top Fusion CX Representative Interview Questions

Q1. 2- What is BPO and it's complete name?
Q2. Do you have desktop or laptop? Are you familiar with system? Do you have broadband connection? Are you comfortable with rotational shift and ... read more
Q3. Are you comfortable to solve customer queries over email or phone?
View all 35 questions

What people at Fusion CX are saying

What Fusion CX employees are saying about work life

based on 1.5k employees
54%
48%
67%
84%
Flexible timing
Rotational Shift
No travel
Day Shift
View more insights

Fusion CX Benefits

Submitted by Company
Job Training
Submitted by Employees
Job Training
Work From Home
Soft Skill Training
Cafeteria
Free Transport
Health Insurance +6 more
View more benefits

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Fusion CX Kolkata Office Location

View all
Kolkata, West Bengal Office
Headquarter
Y9, EP Block, Sector V, Salt Lake City, Kolkata, West Bengal 700091, IN Kolkata, West Bengal
700091

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