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Client Service Associate I
JPMorgan Chase & Co.
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
You are a strategic thinker passionate about driving solutions in Client Services . You have found the right team.
As a Client Service Associate within our team, you will partner closely with Technology, Product, and Business units to leverage data insights and perform root cause analysis, recommending tactical and strategic solutions to enhance Client Experience. Acting as a bridge between product management, internal communications, and design, you will collaborate cross-functionally to drive team objectives. We seek individuals with excellent communication and organizational skills, strong attention to detail, and comfort with complexity and ambiguity. We value diversity and welcome new perspectives. Ideal candidates are self-motivated, have technology experience, effective communication and analytical skills, and can build relationships across all seniority levels and business functions.
Job Responsibilities
- Provide exceptional client service and manage queries/incidents for Markets Operations clients
- Handle client queries on JPMorgan Markets and other digital channels via email, phone, and instant messaging.
- Resolve client queries from basic issues like password resets to complex application configuration investigations.
- Learn and adapt to multiple support models for over 250 applications supported by the JPMM CS team.
- Communicate clearly and effectively to resolve client incidents with first-touch resolutions or escalate to L2 support when necessary.
- Prioritize client needs with precision and offer exceptional service while troubleshooting incident management queries.
- Learn quickly on the job while performing responsibilities and duties.
- Multitask effectively to manage various support models.
- Identify knowledge gaps and suggest solutions to subject matter experts or upper management.
- Contribute to operating model projects to enhance client experience as a self-starter.
Required Qualifications, Skills and Capabilities:
- You must have at least 5+ years of experience in Client servicing
- You must hold a bachelors degree or above
- Provide technical support and resolution for applications on the JP Morgan Markets portal, including Corporate Actions, Money Transfer, and Trade Reporting.
- Conduct detailed inquiry investigations, understanding user impacts, transaction processing, and data presentation to recommend solutions.
- Develop value propositions for scalable solutions addressing client problem statements and support process changes as needed.
- Exhibit Design Thinking and customer-centric problem-solving in all interactions.
- Measure performance using the Objectives and Key Results (OKR) framework to ensure alignment with team goals.
- Demonstrate an entrepreneurial spirit, wearing many hats with minimal direction, and influencing stakeholders without direct authority.
- Prioritize workloads, multitask, and adapt quickly to changing business expectations with exceptional organizational skills.
- Utilize data analytics skills, including Excel, Access, Alteryx, and Tableau, for business analysis and reporting.
- Focus on delivering the right resolution for the right customer through the appropriate marketing channels.
Employment Type: Full Time, Permanent
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What people at JPMorgan Chase & Co. are saying
Client Service Associate salary at JPMorgan Chase & Co.
reported by
4
employees
with 3-7
years exp.
₹5.4
L/yr - ₹16.6
L/yr
83%
more
than the average Client Service Associate Salary in India
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What JPMorgan Chase & Co. employees are saying about work life
based on 5.8k employees
Flexible timing
Monday to Friday
No travel
Day Shift
JPMorgan Chase & Co. Benefits
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Employee Programs Wellness Programs Health Care and Insurance Plans Family Care Retirement Savings Programs
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JPMorgan Asset Management India Private Limited, J.P. Morgan Tower, Off. C.S.T. Road, Near Nafa Bus Stop, Kalina, Santacruz East
Mumbai
Maharashtra 400098
Maharashtra 400098
Mumbai Office
aradigm Towers-B Wing, Mindspace, Malad Goregaon Link Rd, Malad (W), Mumbai
Mumbai
400 064
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