Reference Data Analyst - Team Leader

You are a strategic thinker passionate about driving solutions . You have found the right team.

Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues.

As a Reference Data Analyst - Team Leader within our customer service team, you will play a pivotal role in managing and retaining meaningful relationships with our customers. Your primary responsibility will be to ensure all client queries are actioned and responded to with utmost care and diligence. You will facilitate high quality and timely completion of all client requests, and display exceptional client service standards to resolve inquiries and escalations. You will also manage the day-to-day operations of the team, and proactively improve processes to ensure team members are high performing and meeting the firm-wide quality standard.

Job Responsibilities

Required Qualifications, Capabilities, and skills