Assistant Facility Manager - Soft

Assistant Facility Manager

What this job involves:

Putting safety in your hands

First things first, your chief concern is to ensure a safer and more comfortable work environment to work in and visit. Part of the checklist you will run through are to plan and execute all preparations needed for meetings and conferences with clients and VIP visits. Likewise, the mailroom, front office and housekeeping all fall into your realm.

Being dedicated to great results

You should be mobile and capable of working anywhere because you will perform daily check-ins around the front office and lobby to ensure high standards. Whatever mix-ups or jams that you spot, you should be quick to figure out the best repairs. Your input and ideas will be sought to help steer the team in directions that help make the facility perform at its best.

A typical day for you also involves contact with vendorsreviewing their services and coordinating with them for the resolution of any service issues

DUTIES & RESPONSIBILITIES

Be accessible for escalation of all FM related issues

•  Oversee the Helpdesk work process

Provide management advice to Helpdesk operators for escalated issues

Ensure planning and execution of all preparation required for Conferences / meetings of the client as well as VIP visits scheduled during the shift

Provide management advice to Helpdesk operators for escalated issues

•  Oversee the Front Office function

Ensure visitors are promptly attended by the Front Office Executives (FOE)

Take rounds of the front office and lobby to ensure high standards of housekeeping and upkeep

•  Oversee the Housekeeping Services

Overall, service delivery assessment of HK vendor.

Coordination meetings with vendor for resolution of service issues

Overall coordination with all service providing vendors.

Take rounds of the facility regularly to identify issues in Housekeeping, Maintenance, Cafeteria etc and initiate immediate rectification actions

Prepare weekly shift rosters for Helpdesk, Front Desk , HK & M&E team .

EMPLOYEE SPECIFICATIONS

Graduate in any discipline

5 7 years experience in facilities management

Tertiary qualifications in hotel management .

Proven ability to function effectively as part of a team

Proven ability to initiate and follow through with 

improvement initiatives

KEY PERFORMANCE

MEASURES

Overall client satisfaction by achieving SLA targets

Timely resolution of helpdesk complaints

Effective team coordination of direct and vendor staff for efficient service delivery

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!