CSM - Manager

Job Description: Customer Service Manager (Facilities Management)

Position Overview: We are seeking an experienced and dynamic Customer Service Manager to oversee and manage all aspects of facilities management, ensuring the smooth operation of services and maintaining high standards of customer satisfaction. The ideal candidate will be skilled in administrative management, vendor coordination, event planning, and team leadership.

Roles and Responsibilities:

1. Facility Administration:
   
• Oversee housekeeping, canteen, soft services, pantry, transport management, office management, security operations, and receptionist activities.
• Ensure seamless daily operations and adherence to company policies and procedures.
2. Event Management:
   
• Plan, coordinate, and execute events ensuring successful delivery and high attendee satisfaction.
3. Vendor Relationship Management:
   
• Develop and maintain relationships with vendors for the procurement of goods and services.
• Ensure cost-effectiveness and quality in vendor services.
4. Compliance and Support:
   
• Ensure compliance with organizational policies and procedures.
• Provide cross-departmental support to achieve business objectives.
5. Canteen and Pantry Management:
   
• Manage the site canteen and pantry, including monthly consumption reporting.
6. Asset Management:
   
• Maintain accurate records of property assets.
7. Technical Proficiency:
   
• Expertise in PowerPoint, MS Excel, and poster designing (tests will be conducted).
8. Meeting Room Services:
   
• Manage room arrangements, replenishment, and ensure readiness for video conferences/projectors.
9. Administrative Duties:
   
• Prepare for activities and parties.
• Check stationery inventory, maintain records, and request new purchases in advance.
• Upload stationery inventory and consumption records every 15 days.
10. Reception and Visitor Management:
    
• Handle reception activities across two floors.
• Receive and manage visitors professionally.
11. Employee Services:
    
• Provide personal caring services.
• Collect and address employee requests and complaints.
12. Courier Management:
    
• Manage incoming and outgoing couriers. Employees collect from third-floor reception. Personal courier dispatch will be scheduled with vendors, requiring employee coordination.
13. VIP Meeting Coordination:
    
• Arrange and oversee VIP meetings ensuring premium service delivery.
14. Concierge and Front Office Management:
    
• Monitor appearance standards and performance of the concierge team.
• Supervise daily concierge operations with a focus on training and teamwork.
• Keep front office records organized and up-to-date.
• Assist in gift wrapping and special requests.
15. Guest House Management:
    
• Oversee guest house operations ensuring comfort and efficiency.
16. Expat Support:
    
• Provide expert-level assistance in working with expatriates.
17. Transport Management:
    
• Efficiently manage transportation services within defined TAT (Turnaround Time).
18. Additional Duties:
    
• Undertake any additional tasks as requested by the Admin team.

Qualifications:

• Bachelors degree in Business Administration, Facilities Management, or a related field.
• Minimum of 5 years of experience in facilities management or customer service roles.
• Proficiency in MS Office Suite, especially PowerPoint and Excel.
• Strong organizational, communication, and interpersonal skills.
• Ability to multitask, prioritize, and manage time effectively.
• Experience working with expatriates and VIP clients is a plus.

Preferred Skills:

• Strong problem-solving abilities.
• Experience in event planning and execution.
• Knowledge of safety regulations and compliance requirements.
• Ability to manage teams and foster a collaborative environment.

Work Location: [Specify Location]
Reporting To: [Specify Reporting Authority]
Work Hours: [Specify Working Hours]

How to Apply:
Interested candidates are invited to send their resume and a cover letter detailing their relevant experience to [Email Address]. Please include "Customer Service Manager - Facilities Management" in the subject line.