Operations Manager

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you ve got deep experience in commercial real estate, skilled trades or technology, or you re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Assistant Operations Manager

Property and Asset Management

Qualification - Graduate full time Engineer in Electrical / Mechanical/Hotel Management

Experience - Handing multiple properties as Manager Operations (PAM) (8-10 years)

Age - 25 - 40 years

Good/excellent communication skill

• Plan, Co-Ordinate and Control all Property Management operations of residential complex, high rise buildings and Villas.
• Provide Professional, Value-Adding Technical and Operation related inputs on day-to-day Operation.
• Manage Technical service providers / suppliers and ensuring they are Competent in their appointed disciplines and provide with the correct and most cost-effective services in their line of business.
• Design and establish suitable procedures for Planned and Preventative Maintenance of installed Plant and Machineries develop methods and procedures for effective control of this task to minimize breakdowns and reliable operation 24 x 7. Keep abreast of new cost saving/ latest equipment s, materials, and work methods; suggest /implement at residential properties.
• Compile annual Budgets for Technical repairs, power consumptions, standard maintenance, soft services,
• Manage security, civil repairs, major modification / installation, etc.
• Approve expenditure on technical Services matters, negotiate AMC s, vendor selection / evaluation, coordination. etc.
• Compile monthly and annual management reports -Operating budget / Actual expenditure monitoring and submission of reports to management.
• Manage reporting functions of all direct / indirect employees.
• Manage Property Managers and support them in all operation, technical, administrative work. etc.
• Ensure compliance i.e., National Building Regulations, Occupational Health & Safety Act, Various Licenses and NOC s, correct PF and ESI deposition by service partners, etc.
• Comprehensively inspect and compile building inspection reports.
• Understand and manage all emergency procedures and policies of the company.
• Provide 24X7 technical support / assistance on site during emergency or as deemed appropriate.
• Training of all personnel / staff regarding services and operations.
• Implementation of all standard system and process at site i.e., Checklist, SOP, safety procedures, etc.
• Billing & Collections - Ensure timely billing and collection of all service bills to Occupants.
• Root Cause analysis of equipment under breakdown and identify the actual reason and prevent reoccurrence.
• Ensure Optimum utilization of Plant & Machinery.
• Tactfully handle and mange any Incidents / Accidents.
• Preparing / inviting / analysing BOQ for major repair, renovation, new installation, etc.
• Ensuring Customers satisfaction and review feedback.
• Interacting with different departments for executing the maintenance / service Agreement.
• Coordinating various functions related to Landscape Maintenance, Cafeteria, Housekeeping, Laundry, Car Parking, Drinking Water, Pantry, Water Supply (Tankers), Pest Control, CCTV Operations & Firefighting.
• Handling complete facilities & infrastructure set up involving searching & finalising location, workstations, planning of interior lay out, conference and training facilities.

General Administration

• Ensuring optimum & effective utilisation of funds in providing congenial work environment and basic amenities in the work premises.
• Supervising housekeeping operations in the organisation.
• Participating in preparing agreements, defining SLA s / SOP s; transitioning of new sites and implementing systems and process.
• Ensuring maintaining of optimum inventory levels in the stores and maintaining business relations with vendors for the procurement of necessary items for the office.
• Directing, leading and motivating workforce; imparting continuous on job training for accomplishing greater operational effectiveness / efficiency.
• Working on succession planning of the workforce, appraising the member s performance & providing feedback.

• Analysing Management Information System (MIS), Daily Management reports, Machine status report, financial reports before submitting it to the management.
• Providing Technical Training to all site management staff.
• Housekeeping and Security management.
• Identifying initial snag during project transition and rectification.
• Timely Monthly Billing and Receipts. Auditing Logs and Records, various technical Data, stores, daily Attendance, etc.
• Ensure Optimum utilization of Plant & Machinery to conserve electrical energy.
• Responsible for all time workability of Fire Fighting Systems, Fire Hydrants, Fire Alarm Systems, CCTV, organizing fire drills and preparing contingency rescue plan.
• Responsible for resolving various operational issues at site level within scope of work.
• Ensure proper cash flow through timely collections of Maintenance, Electricity, Water and CAM charges from occupants.
• To attend and resolve all queries of customers and suggest solutions to their problem. CRM, client feedbacks, etc.
• Responsible for proper common area security arrangement in the residential.
• Root Cause analysis for equipment breakdown to identify the actual reason so as prevent it again in future.
• Coordinating with service partners/OEM for resolving their Problems.
• Review KAD (Key Account Deliverables) with property Managers
• Review all reports in overview (Like DMR, MMR, KAD, RAG sheet, Evolution, Audit points Technical & EHS etc .

Great organisational skills

You ll have great time management and organisational skills, and be good at meeting deadlines in a fast-paced work environment and adapting to your team s or client s changing requirements.

What you can expect from us

You ll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Keep your ambitions in sight and imagine where JLL can take you...

Apply today!

Quote reference xxxx at jll.com/careers.

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If this job description resonates with you, we encourage you to apply even if you don t meet all of the requirements. We re interested in getting to know you and what you bring to the table!

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