Duty Manager - Terminal Operations & CFL

JOB PURPOSE

To plan & monitor the upkeep of movement area, coordination for VVIP movements with PMO / SPG & issuance of Work permits in accordance with the regulatory compliance at DIAL to ensure smooth airside operations.

To monitor the Operations round the clock at GNIAL Terminals, in terms of facilities / infrastructure so as to ensure smooth operations, effective emergency response, and adherence to all SOPs including safety standards & provide the required MIS through close coordination with stakeholders to ensure positive image & world class customer services.

ORGANISATION CHART

Head Terminal Operations

Duty Manager - Terminal Operations & CFL

KEY ACCOUNTABILITIES

Accountabilities Key Performance Indicators To monitor & check all process, procedures, SOPs and work instructions are in compliance with regulatory recommended guidelines for the ensuring customer delight during shift at the Passenger Terminal Building (PTB).

• No. of incidents handled and feedback reported.
• Making availability as per OMDA
• No. deficiencies reported.

To have the regular interface during the shifts with all the stakeholders in the Passenger Terminal building.

• No. of issues raised in the meetings
• No. of issues resolved

EXTERNAL INTERACTIONS

• Government Agencies: CISF, Immigration, Customs, Maharashtra Police, AFRRO, SPG
• Airlines
• Medical Services
• Commercial Outlets
• Vendors (House-keeping, Baggage Handling Services)
• RAXA Security

INTERNAL INTERACTIONS

• Airport Operations Control Centre (AOCC)
• Airport Rescue and Fire Fighting (ARFF)
• Guest Relations, Maintenance Team
• Commercial Department
• Airside, Aviation Services, Landside department
• IT department

FINANCIAL DIMENSIONS

• Not applicable

OTHER DIMENSIONS

• Direct 06 / Indirect 06

EDUCATION QUALIFICATIONS

• Graduate from reputed university preferably MBA

RELEVANT EXPERIENCE

08-10 years experience in Aviation industry with at least 4 years in supervisory role.

COMPETENCIES