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Helpdesk Executive
JLL
posted 6hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
As a Helpdesk Executive, you will be responsible for delivering top-notch customer service in a 24/7 operational environment. You will work on a rotational shift schedule, including weekends, in an office setting. Your role will include managing customer queries via tickets, emails, and chats, handling escalations and complaints, and ensuring a high level of customer satisfaction. You will work closely with internal stakeholders and contribute to maintaining high performance metrics such as ticket resolution time, chat handling, and customer satisfaction scores.
What your day-to-day will look like:
- Customer Interactions: You will be the first point of contact for customers, responding to their inquiries through various channels like tickets, email, and chat.
- Issue Resolution: Handle and resolve customer complaints or escalations in a professional and timely manner.
- Collaboration: Work with internal teams to resolve issues and ensure customer needs are met.
- Task Management: Manage multiple priorities effectively, ensuring that tasks are completed within deadlines.
- Performance Metrics: Consistently meet or exceed service level agreements (SLAs), customer satisfaction scores, and other performance indicators.
- Learning and Adaptation: Stay up to date with new tools, technologies, and process changes, and adapt quickly to these changes.
Required Skills and Experience:
- Educational Qualification: Must be a graduate.
- Experience in Helpdesk/Customer Service: Prior experience in a helpdesk or customer service role is highly preferred.
- Multi-tasking: Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
- Interpersonal Skills: Strong interpersonal skills and a team-player mindset are crucial for successful collaboration.
- Self-motivation: Ability to work independently, manage time effectively, and meet deadlines without requiring constant supervision.
- Positive Attitude: A professional and solution-oriented approach to all customer interactions.
Employment Type: Full Time, Permanent
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People are getting interviews at JLL through
People are getting interviews through
(based on 223 JLL interviews)
Job Portal
Referral
Walkin
Company Website
Campus Placement
Recruitment Consultant
33%
17%
17%
9%
4%
2%
18% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at JLL are saying
Rating based on 35 Help Desk Executive
reviews
Anonymous · Customer Success
in Bengaluru
Likes
On time salary and good work culture.
Dislikes
No promotion
Read 35 reviewsHelp Desk Executive salary at JLL
reported by
100
employees
₹2.2
L/yr - ₹5
L/yr
38%
more
than the average Help Desk Executive Salary in India
View more details
What JLL employees are saying about work life
based on 4.6k employees
Flexible timing
Monday to Saturday
No travel
Day Shift
JLL Benefits
View more benefits
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