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247 JLL Jobs
Helpdesk Agent
JLL
posted 22d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
is responsible for managing and administering tasks or tickets within both JLL and client systems. It s all about the data, keeping systems accurate and up to date on an ongoing basis as well as supporting in periodical reporting and ad hoc analytics to the wider account team. All the time delivering and exceptional user experience to both to internal and external end users.
Key Responsibilities:
- Responsible for overall integrity of the Computerised Maintenance Management System (CMMS) and assuming responsibility for supporting the account team, overseeing proper system use and configuration to meet internal and client objectives
- Review of systems data to ensure information is always up to date and accurate
- Data collation and analysis for both management and monthly reporting
- Report on local site and account data for Facilities Managers (FM s) Regional Facilities Managers (RFM s), Operations Manager, Account Director and the Client team
- Ensure prompt resolution of any customer complaints, with timely escalation to respective teams when required
- Developing and maintaining positive and client-focused relationships within the Facilities Managers (FM s) and wider Facilities, Culinary and Security (FCS) teams
- Be a central point of contact for the Facilities team for the CMMS system
- Propose ideas and solutions to support enhanced user experience or efficiency in line with Facilities Management processes and procedures
- Assist the Central Operations teams with ad-hoc projects
- General administrative duties as may be required in a fast paced rapidly changing environmen t
Working Life:
- Daily you will be working in our Hyderabad office.
- The main business language spoken in our offices is English. Knowledge of written & spoken English is essential
About you:
- You are eager to develop within the workplace, spending time supporting a multi-disciplinary team gaining knowledge and expertise
- You have experience in an event management or coordinator role working within an events, hospitality, tourism, facilities environment or similar industries
- Y ou work collaboratively as part of a team to solve problems with professionalism and service focused approach
- Y ou are adept at multitasking and can manage multiple projects effectively
- Y ou keep up to date with industry trends and have direct experience or an interest in f acilities management and customer service
- You are open and have good communication skills
- You strive for excellence in what you do and share ideas for improvement
- You are proficient with Word and excel and have a keen interest in technology
- You are adaptable to work to requests and projects that may vary from day to day
Employment Type: Full Time, Permanent
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33%
17%
17%
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2%
18% candidates got the interview through other sources.
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Flexible timing
Monday to Saturday
No travel
Day Shift
JLL Benefits
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