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298 JLL Jobs
Helpdesk Executive
JLL
posted 4hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Act as the first point of contact for service request through calls mails and corrigo enterprise work order.
Provide call logging s service in accordance with the service guidelines.
Receive and log complaints record complete details of the service requests / Complaint from employee of the (client).
Assign unique identic number for all service request / complaints.
Assign unique identic number for all service request / complaints.
Generate work orders for all service request with specific tasks by assigning unique reference numbers.
Assign and dispatch - assign specific service provider based on the nature of request / complain.
Follow up closure - close the service requests by regularly following up with the respective assignee and record the response time.
Occupier feedback - communicate with requestor to ensure the WO closer, request, status reasoning and commit on probable timing of WO closure.
Reporting -prepare daily and monthly reports on WO status.
Prepare monthly report on trend analysis of the recurring WO, percentage of the SLA achieved on response time and closure of the WO, track the feedback received by from the employee.
Prepare monthly report on trend analysis of the recurring WO, percentage of the SLA achieved on response time and closure of the WO, track the feedback received by from the employee.
Contribute to the monthly management report.
Notify the facilities manager on site at the time of all emergency calls.
Follow up and support work orders on hold to be completed.
Participate in the emergence evacuation procedures including crisis management and business continuity.
Perform other duties as required by IFM and client.
Employment Type: Full Time, Permanent
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People are getting interviews at JLL through
People are getting interviews through
(based on 223 JLL interviews)
Job Portal
Referral
Walkin
Company Website
Campus Placement
Recruitment Consultant
33%
17%
17%
9%
4%
2%
18% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at JLL are saying
Rating based on 35 Help Desk Executive
reviews
Anonymous · Customer Success
in Bengaluru
Likes
On time salary and good work culture.
Dislikes
No promotion
Read 35 reviewsHelp Desk Executive salary at JLL
reported by
100
employees
₹2.2
L/yr - ₹5
L/yr
38%
more
than the average Help Desk Executive Salary in India
View more details
What JLL employees are saying about work life
based on 4.6k employees
Flexible timing
Monday to Saturday
No travel
Day Shift
JLL Benefits
View more benefits
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JLL Gurgaon / Gurugram Office Locations
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Jones Lang LaSalle, 6th Floor, Tower B, Building No. 6, DLF Cybercity (SEZ), Phase 3
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JLL Gurgaon, Epitome, Building No. 5, Level 16, Tower C, Phase III,, DLF Cyber City, DLF Phase 2, Sector 24
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