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Engaged Employer

JLL

Compare

4.1

based on 4.6k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Construction Company - 2024

102 JLL Jobs

Front Office Executive

JLL

4.1

based on 4.6k Reviews

2-7 years

₹ 2.75 - 4L/yr (AmbitionBox estimate)

Mumbai

1 vacancy

Front Office Executive

JLL

posted 9hr ago

Job Role Insights

Flexible timing

Key skills for the job

Customer Service Hotel Management Hospital Administration Aviation Operations Hospitality

+ 4 more

Job Description

This position is responsible for creating Delight by breeding a Customer-Centric Experience for Occupants and Guests within assigned portfolio, with the focus on providing outstanding Experience in the Workspace.

This candidate will have a deep understanding of the Workspace and the Surrounding areas and become the single point of contact for daily Workspace needs on the office floors and a counsel to the Guests present.

The role acts as an embedded point of contact for the JPMC Global Real Estate ( GRE ) team regarding Workspace activities at a Site level and supports account initiatives by driving consistent implementation and delivery through nudge behaviours.

A pivotal aspect of this role is active engagement and interfacing with the lines of business and occupants as the ultimate service recipients.

MAJOR RESPONSIBILITIES

Transforming to the Workspace Team of the future

Creates Occupant Delight
Has a natural hospitality-orientated communications acumen
Embedded Go To trusted Workspace partner fostering all-level relationships
Understands business traits/ cadence/ needs
Deep Workspace & Surrounding area knowledge
Shares observations regarding any misalignment to nudge behaviours to workspace assistant manager
Single Point of Contact for issues resolution & Workspace change within allocated floors
Problem solves & Resets space on the fly
Acts as basic counsel regarding space needs/options as per Workspace Standards
Be part of a highly proactive, responsive, dynamic and agile team
Establish direct relationship with the client business units and their neighbourhood community, understand their issues, display confidence and satisfy needs and requirements of all requests
Escalate facilities issues to assistant manager when necessary
Participate in ad-hoc projects when required

Client/Stakeholder Management

Deliver an exceptional quality of service to the Client, as reflected by Client feedback
Actively recover feedback from the end user

Leadership / Staff Management

Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success

Operations Management

Conduct floor rounds covering all employee touch points and ensure all proactive observations are raised
Be present of allocated floors including lobby to interact with employees and promote firm s agenda
Connect with employees on a day to basis and develop an connect to drive feedback
Encourage the employees to share their feedback on the firm provided tool
Plan and execute employee engagement events
Responsible and accountable for all service request
Ensure service deliverables are met with SLA and KPI
Record utilization of social spaces present on allocated floors
Coordinate with different service partners to ensure all concerns are closed on time
Must be customer focused and be proactive in establishing customer relationships
Solves all concerns and reset spaces on the go
When necessary raise risks to assistant manager
Establish direct relationship with the client business units and their neighbourhood community, understand their issues, display confidence and satisfy needs and requirements of all requests
Continuous Improvement implementation
Acts as basic counsel regarding space needs/options as per Workspace Standards
Ensure the delivery of all operational requirements as per the client scope of works across site
Oversee office premises and delivery of hospitality services for users
Provide administrative support of issuing work order to vendors as and when required
Escalate facilities issues to management team when necessary
Participate in ad-hoc projects when required
Proactively follow up any survey platform on sites to ensure all requests/complaints are being addressed in a timely manner

Sound like you? To apply you need to be:

Experience of 2 + years in hospitality - hotels, aviation industry / coworking spaces
An added benefit would be a Bachelor s degree/ Degree in Hotel Management, business or other related field.
Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements
Strong analytical, organization and administration skills
Excellent communication verbal and written
Must be customer focused and be proactive in establishing customer relationships
Proven ability to function effectively as part of a team

Critical Competencies for Success (with corresponding I am JLL behaviours )

Client Focus & Relationship Management - I Value my Customers

Demonstrates proactive & professional approach to customer service and stakeholder engagement
Has a natural hospitality-orientated communications acumen
Ability to interact with a wide range of client staff, including senior levels
Ability to manage conflict and balance between client and firm requirements
Has a customer service oriented attitude

People Management and Team Leadership - I am a Team Player

Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels

Program Management & Organizational Skills - I am Proactive

Proven ability to manage multiple and complex operational matters on a daily basis
lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels

Problem Solving & Strategic Thinking - I am Innovative

Capacity to deal with ambiguity and solve complex problems effectively
Analytical, proven ability to solve problems using a quantitative approach
Proven ability to employ holistic approaches and looks at long term solutions

Other Personal Characteristics

Natural communicator who enjoys engaging at all levels
Creative mindset
Self-motivated and confident
Exhibits honesty & trustworthiness
Open to new ideas & willing to challenge status quo
Works well with diverse teams from various countries/cultures

Employment Type: Full Time, Permanent

Read full job description

JLL Interview Questions & Tips

Prepare for JLL Front Office Executive roles with real interview advice

People are getting interviews at JLL through

(based on 223 JLL interviews)

Job Portal

Referral

Walkin

Company Website

Campus Placement

Recruitment Consultant

33%

17%

18% candidates got the interview through other sources.

High Confidence

What people at JLL are saying

3.8

Rating based on 39 Front Office Executive reviews

Anonymous · Facility Management in Kolkata

Likes

Collegues are supportive and friendly.

Dislikes

This organisation does not give value to the on site employees as per my experience. They will not support you at all if the contract will not get renewed with the client or if the client does cost cutting from the various departments. JLL will just say you have 2 months of time so find your own way. HR's are not at all supportive th..Read More

Read 39 reviews