Facility Executive soft servives

Providing the perfect touch to our clients events

In this role, you will be at the bottom of our clients visits off-site and external events focusing on the nitty-gritty of related tasks, so everything is up and running

And when things go astray at any stage of the event planning, the responsibility falls squarely on your shoulders

You ll need to constantly be on the lookout for any holes in the plans and iron them out as soon as possible

Specific Duties

Client and Employee Assistance:

Walk floors and shared spaces to ensure they are stocked, maintained, and appropriately utilized

Serve as the primary point of contact for employees, providing a high-touch, hospitable experience

Maintain conference rooms for cleanliness and set-up

Organize and manage fun, engaging community events to foster employee connections

Drive behavioral changes to support new ways of working (e

g

, hoteling etiquette)

Conference and Meeting Room Booking Management:

Liaise with the cleaning team to ensure meeting rooms are clean and tidy after each use

Coordinate furniture movement with floor SPOCs/Leads and obtain necessary approvals

Check and ensure all necessary equipment and facilities are in good working condition

Collaborate with relevant teams for outsourced items ordered for events

Be aware of any project works or building issues that may impact your customers

Community & Event Management:

Conduct pulse surveys to understand occupants needs and address concerns

Conduct monthly Workplace Connect and Focus Meet sessions with various projects

Capture feedback through personal interactions and point of view app

Perform routine walkthroughs and assessments of the space

Maintain effective communication and working relationships with all other departments

Conduct employee events focusing on driving connection, creating awareness and supporting them in workplace

Oversee events/work with the internal client SPOC team to create a calendar of events, learn sessions

Provide outputs of workplace meetings, forwarding business comments and reactions on workplace issues to client CRE team

Floor Inspections

Monitor cleanliness at the workplace especially key touchpoint areas

Ensure level of cleanliness is at its optimum level

Conduct daily walk with site cleaning supervisor and ensure standards are met according to the PPM

Manage vendor to ensure compliance for scheduled maintenance

Requirements:

Excellent interpersonal skills with a customer-focused mindset

Strong organizational and problem-solving abilities

Proactive and self-motivated individual with the ability to work independently

Attention to detail and ability to prioritize tasks

Good communication skills with the ability to engage and connect with people

Qualifications

Bachelor s degree or equivalent Prior relevant experience in hospitality, facility/property management, building operations and/or knowledge of commercial real estate, preferred Exceptional customer service skills and professionalism with a passion for hospitality Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service Excellent verbal and written communication skills with the ability to communicate professionally Excellent organizational skills and process management Ability to work independently - strong prioritization and time management skills Ability to work with diverse teams - lead by example; respectful, cooperative, accountable Ability to manage multiple priorities and deliver results in a fast-paced environment Ability to quickly adapt to new devices, technology, and applications Proficient in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, Outlook)