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Engaged Employer

JLL

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4.1

based on 4.7k Reviews

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Construction Company - 2024

215 JLL Jobs

Property Services Manager

JLL

4.1

based on 4.7k Reviews

8-10 years

Bangalore / Bengaluru

1 vacancy

Property Services Manager

JLL

posted 12d ago

Job Role Insights

Flexible timing

Key skills for the job

Data Analysis Customer Service Operations Hospitality Analytical Chemistry Incident Management

+ 3 more

Job Description

Property Services manager

Work Dynamics

What this job involves:

Transforming to the Workspace Team of the future

Planned, predictive and corrective works of building systems
Power down planning, execution
Quality assurance and monitor outsourced critical works vendors to ensure equipment is maintained at a high standard
Review the maintenance/service practices of M&E contractors to deliver quality work practices in line with the manufacturer recommendations, established processes, tools and documentation.
Engineering regulatory compliance management for the portfolio of buildings, along with compliance to client-stipulated Engineering Playbooks
Incident management support including 24/7 on call for incident management in corporate real estate buildings
Support and assist any installation, commissioning and programming of new office space to ensure plans, designs, scopes and goals are accurate
Governance of as built drawings and OEM information
Production and management of MOPS/SOPS/EOPS
Management of lifecycle asset management and UPS component replacement
Support for engineering standardization tasks across Asia Pacific
Lead in-city technical training delivery
Develop and implement innovation programs and processes that reduce utility costs, increase productivity, produce cost savings and share learnings with the wider team.
Identify energy saving initiatives and work through to implementation and validation.
Review of all maintenance reports to ensure maintenance is conducted appropriately and performance issues are actioned

Client/Stakeholder Management (in support of the Workspace Technical Lead)

Pro-actively develop and manage Client relationships ensuring that expected service levels are achieved
Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators
Deliver an exceptional quality of service to the Client, as reflected by Client feedback
Actively recover feedback from the end user

Leadership / Staff Management

Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success
Proactively manage the team to deliver Delight
Develop the team through performance assessments and training, managing staff workload through correct resourcing and developing a succession plan for key team members and on-site Vendors

Operations Management

Manage, review and execute all Engineering/technical service contracts, including inspections and quality management of service delivery
Implementation of SOP/EOP and training programme for staff
Ensuring an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts as approved by the client
Co-ordinate with Building Managers & the Business Units on Project issues
Implement the pre-emptive maintenance programme to reduce the risk of sudden failures of critical equipment
Contribute to the Monthly Management Report
Ensure all safety procedures, including Crisis Management/ Business Continuity and Emergency Procedures are maintained at all times
Ensure all works are compliance with statutory regulations on fire, health and safety standards
Ensure that service delivery teams and on-site contractors undergo a Health and Safety Induction prior to deployment
Ensure service deliverables meet SLAs and KPIs
When necessary raise risks to Workspace Experience Site Lead for further investigation
Conduct data analysis report when necessary
Escalate reoccurring problem and possible solutions to Engineering and Workspace team
Follow the SOP/EOP and training programme for staff
Participate in regular audits on process to ensure the procedures are being followed and adhered with by the FM staff
Adhere to all safety procedures, including Crisis Management/ Business Continuity and Emergency Procedures are maintained at all times
Ensure all works are compliance with statutory regulations on fire, health and safety standards
Ensure that service delivery teams and on-site contractors undergo a Health and Safety Induction prior to deployment

Sound like you? To apply you to be:

Ideal Experience

Excellent verbal and written communication skills
Fluent in English (verbal) and Cantonese
Knowledge of Occupational Safety requirements
Strong PC literacy and able to manage daily activities using various systems, such as BMS, and other computerized control/monitoring system
Ability to effectively communicate and interact with all levels of people
Holder of Higher Diploma/Degree or above in Building, Mechanical, Electrical or Facilities Management with minimum 8 to 10 years experience in related discipline
Knowledge of HVAC, Fire Protection System, Electrical system and BMS system Has experience in CRAC, UPS, Chiller plant or Data Centre operations is required
Knowledge of Occupational Safety requirements
Strong PC literacy and able to manage daily activities using various systems, such as BMS, and other computerized control/monitoring system
Thorough understanding of building services design and engineering management
Ability to identify and implement opportunities for operational efficiency/improvements and implement agreed solutions
High energy, flourishes in fast pace, dynamic environments
Customer centricity
Comfortable working in a challenging environment as part of a team and is comfortable managing incidents and service failures
Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements.

Critical Competencies for Success (with corresponding I am JLL behaviours )

Client Focus & Relationship Management - I Value my Customers

Demonstrates proactive & professional approach to customer service and stakeholder engagement
Has a natural hospitality-orientated communications acumen
Ability to interact with a wide range of client staff, including senior levels
Ability to manage conflict and balance between client and firm requirements
Has a customer service oriented attitude

People Management and Team Leadership - I am a Team Player

Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels

Program Management & Organizational Skills - I am Proactive

Excellent planning & organizational skills to prioritize work and meet tight deadlines
Proven ability to manage multiple and complex operational matters on a daily basis

Problem Solving & Strategic Thinking - I am Innovative

Capacity to deal with ambiguity and solve complex problems effectively
Analytical, proven ability to solve problems using a quantitative approach
Proven ability to employ holistic approaches and looks at long term solutions

Other Personal Characteristics

Natural communicator who enjoys engaging at all levels
Self-motivated and confident
Exhibits honesty & trustworthiness
Open to new ideas & willing to challenge status quo
Works well with diverse teams from various countries/cultures

What you can expect from us
You ll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Keep your ambitions in sight and imagine where JLL can take you...

Location:

On-site -Bengaluru, KA

If this job description resonates with you, we encourage you to apply even if you don t meet all of the requirements. We re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement .

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here .

Jones Lang LaSalle ( JLL ) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Employment Type: Full Time, Permanent

Read full job description

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