PM Operations: Leading a team of 6 to 8 resources (Including FTE and contractors). Supporting continuation and expansion of scope of works, identifying new growth areas and creating/implementing action plans for transition of new work efforts, Identifying issues in the process and preparing and completing action plans; complying and conducting quality audits and analyses; managing system and process improvements and quality assurance programs. Analysing data generated in various processes for reporting trends which can enable relevant business teams to take actions.
Partner Relations : Develop and establish strong partnerships with the HQ Property management teams to deliver on agreed goals and objectives.
Performance Management : Establish and monitor productivity and quality performance measurements to track operational results at the individual and team level. Coaches and mentors team members to continuously improve.
Coaching/Consultant - Provides support and delivers effective and timely feedback to team in helping team resolve business and personnel issues. Manages multiple teams with both exempt and nonexempt team members, facilitates processes to help teams make sound analytical/fact-based decisions.
Special Projects : Represents Property management in CFTs and participate or lead special projects or CFTs
Daily Operations :
Ensure delivery of established targets including day to day service levels, quality measures and guideline adharence measures. Be part of CFT discussions and ensure adherence to SLAs and improve operational performance. Identify process improvement areas and take initiatives to improve business and operational metrics like productivity, quality, TAT, etc
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REPORTING/WORKING RELATIONSHIPS
Reports to: Senior Manager, Property Management
Working relationship: All teams within the Property Management (US and India)
JOB REQUIREMENTS
Minimum requirements
Seven or more years business experience in retail or related field
Experience in leading teams and Talent management experience preferred
BBA or equivalent Degree would be added advantage
Ability to work and contribute in a team environment
Able to positively interact with various levels of management
Ability to coordinate several projects simultaneously
Ability to convert strategic priorities to goals for team to pursue
Ability to represent team and Property management in various forums
Skills Required:
Strong reasoning and analytical skills
Data analytics visualization skills
Excellent partnership building skills
Excellent communication skills
Proven project management and leadership skills
Excellent problem solving and conflict management skills
Strong presentation, meeting management, and facilitation skills