Spanish Language Executive

Greetings From Intouch CX!!

About Intouch CX:

Intouch CX is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, were obsessed with providing remarkable customer experiences for the world's most innovative brands.

We are hiring for Spanish & English Bilingual Support only Immediate Joiners are preferred

About the Job:

We are looking for a self-motivated individual with excellent customer service skills to join our team!. Our Customer Support Associates will provide Multi-level assistance by diagnosing and solving the issues with the goal of providing the best solution to our customers.

Roles and Responsibilities :

• Responsible for providing excellent customer service, solving questions and complaints through web-chat and voice based communication tools. (Primarily Chat)
  
• Customer queries would be in English / Spanish Canadian Language
  
• Responsible for receiving incoming Chat conversations.
  
• Respond to customer complaints in a professional manner; attempt to resolve complaints successfully in accordance with established guidelines
  
• Coordinate with the co-workers, lead persons and other departments as appropriate
  

Desired Candidate Profile :

• Intermediate / Diploma in Spanish
  
• B1 level certification
  
• Spanish Canadian Language Proficiency (Verbal & Written)
  

Preferred Skills/Abilities/Exposure:

• Should possess effective Spanish
  
• Canadian communication skills (Verbal & Written)
  
• Excellent Typing Speed: (At least 30 wpm)
  
• Excellent interpersonal, intrapersonal skills, team player
  
• Willing to work in Night Shifts (24/7)
  
• 100% Work from Office
  

Perks and Benefits :

• 2 Way cab facility
  
• Attractive Incentives
  
• 2 Week accommodation for candidates who are relocating from other states

Note - If you are Interested please send your Update CV on the below Details:

Khatija - 9394887737 (Or) khatija.begum@intouchcx.com