Hiring For International Chat Process

Role & responsibilities

• Responsible for providing excellent customer service
• Solving questions and complaints related to order status, Inventory, Billing related queries, through web chat.
• Contacts can be from customers or shoppers
• Responsible to save customers from deactivating their subscription of services & respond to other types of inquiries
• Responsible for receiving high volume of incoming chat conversations and responding to inquiries in a manner that meets quality and performance standards
• Respond to customer complaints in a professional manner, attempt to resolve complaints successfully in accordance with established guidelines
• Ensure policies and procedures are followed
  

Preferred candidate profile

• Excellent communication skills
• Fresher and Experienced (min. 6 months) are eligible
• Learn and retain a thorough working knowledge of all existing and new process and procedures
• Achieve assigned Key Performance Indicators
• Perform other duties as assigned
• Flexible to work for rotational, night shifts & graveyard shifts

Perks and benefits

• Two way free transportation
• Performance based incentives
• Outstanding rewards and recognition program
• PF and ESI
• 5 days working 2 days rotational week offs

Note: 100% Work from Office

If interested please do call or share the resumes to the below two numbers.

Anusha

Contact: 7674060320