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93 IntouchCX Jobs
Senior MIS Analyst
5-7 years
₹ 5 - 5.3L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Hyderabad / Secunderabad
1 vacancy
Senior MIS Analyst
IntouchCX
posted 1mon ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
The Senior MIS Analyst plays a crucial role and is responsible for developing and managing Business Intelligence (BI) reports, data analytics, and visualization tools such as Google Looker Studio, G-Suite, Microsoft Excel, and other reporting platforms. This role supports, ensures ensuring accurate data collection, analysis, and reports reporting to drive informed decision-making. The analyst collaborates with cross-functional teams to enhance reporting efficiency, improve data security, and align insights with the organization s strategic goals. Strong expertise in data visualization, automation, and dashboard creation is essential to optimize business processes and improve operational performance.
As Senior MIS Analyst, You Will
- Collect and analyze data sets using MSSQL, MySQL, MongoDB, G-Suite tools, or Microsoft Excel.
- Generate, maintain, consolidate, and track daily, weekly, and monthly MIS reports.
- Prepare dashboards and reports on a daily, weekly, monthly, quarterly, and yearly basis.
- Proactively interact with internal and external stakeholders to ensure timely preparation of MIS reports.
- Understand processes, delivery, and operations management to align reporting with business objectives.
- Analyze data and reports from multiple sources to provide actionable insights and recommendations.
- Prepare ad hoc reports as per stakeholder requirements.
- Work with other functions to assist in maintaining trackers for streamlined reporting.
- Identify opportunities to automate reports, snapshots, and dashboards to improve efficiency.
- Ensure reports are contextual, audience-specific, and relevant to business needs.
- Ensure on-time and accurate delivery of reports, analysis, and service requests.
- Monitor trends, performance metrics, and assist managers in process improvement.
- Capture individual and process-wise performance data and provide operational metrics to management as needed.
As Senior MIS Analyst, You Need
- Bachelor s degree, as specified by role. A good academic record/Masters is a plus.
- 5-7 years of experience in MIS, reporting, data analysis, and dashboard development.
- Proficiency in VBA SQL is required.
- Advanced skills in Looker Studio, G-Suite (Google Sheets), MS Excel, BI tools, including formulas, VLOOKUP, and dashboard creation.
- Strong expertise in data analytics and data modeling.
- Experience working with US and UK clients during night shifts.
- Certifications like Tableau/BI would be a plus.
- Highly detail-oriented with a strong data-driven approach.
- Adaptability to new tools and technologies.
- Ability to multitask and manage diverse reporting requirements.
- Strong focus on automating repetitive tasks to enhance efficiency.
- Excellent analytical skills, logical reasoning, and ability to process large-scale data.
- Strong communication and decision-making abilities.
- Proven ability to build credibility, trust, and stakeholder relationships at all levels.
- Strong organizational and time management skills to handle variable workloads.
- Innovative mindset with a focus on automation and process improvements.
- Self-motivated team player with the ability to work independently and meet expectations.
- Excellent written and spoken English communication skills.
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Senior MIS Analyst roles with real interview advice
Top IntouchCX Senior MIS Analyst Interview Questions
Q1. What do you know about ecommerce?
asked in
Customer Service Executive interview
Q2. What are the benefits of using ecommerce services rather than going to shopping/markets in person?
asked in
Customer Service Executive interview
Q3. How important customers satisfaction means to you?
asked in
Senior E Support Officer interview
What people at IntouchCX are saying
Senior MIS Analyst salary at IntouchCX
reported by
5
employees
with 5-7
years exp.
₹5
L/yr - ₹5.3
L/yr
At
par with the average Senior MIS Analyst Salary in India
View more details
What IntouchCX employees are saying about work life
based on 1.9k employees
Strict timing
Rotational Shift
No travel
Night Shift
IntouchCX Benefits
Submitted by Company
Health Insurance Job Training
Submitted by Employees
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