International Voice Process Executive

We are hiring for International Voice Process Immediate Joiners are preferred ( Customer support)

About the Job:
We are looking for a self-motivated individual with excellent customer service skills to join our team!. Our Customer Support Associates will provide Multi-level assistance by diagnosing and solving the issues with the goal of providing the best solution to our customers.

As a Customer Service Associate, You Will
Troubleshoot customers issues via Calls.
Collaborate with customers and advise about issues. Answer questions regarding issues, and make recommendations.
Manage customer expectations regarding estimated response times.
Have daily interactions with customers and handle all issues from end to end via call.
Go the extra mile to engage customers in solving issues and ensure satisfaction.
Quickly and effectively build rapport with customers, diagnose and resolve issues
Provide white glove service and have the ability to provide an overall excellent customer experience.

Eligibility Criteria
UG/Graduates/PG can apply
Freshers with good spoken skills in English can apply
0 to 10 years of experienced candidates can apply
Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
The ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer
Excellent communication skills and high emotional intelligence
Excellent problem solving and customer service skills
Strong analytical & Interpersonal skills
The ability to be a self-starter, a sense of urgency, and the ability to remain calm under pressure
A flexible schedule, Must be okay to work night shifts and from Office

Benefits of working as a Customer Service Associate:
An attractive compensation package with performance-based incentives
Incredible learning and growth opportunities
Outstanding rewards and recognition program & employee engagement activities
2 way transportation both pick up & drop
Incentive plans based on performance
5 working days with 2 week offs