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IT Operations Manager
IntouchCX
posted 1mon ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
- Assume responsibility for assigned IT Operation services and activities specific to a site (or sites) including implementing and administering
- Administer and provide ongoing technical support locally on site of information technology hardware (desktop/laptop/Chromebox) and software
- Maintain staff by recruiting, selecting, orienting, and training employees
- Conduct 1:1 discussions with IT Generalists to develop personal growth opportunities and provide coaching sessions to discuss set of expectations
- Maintain a safe and secure work environment
- Complete projects by coordinating resources and timetables with different IT stakeholders and non-IT departments
- Perform hardware troubleshooting which included repairs, upgrades and configuration of desktops/laptops
- Take ownership of technical issues, working with different stakeholders to resolve technical concerns as necessary
- Monitor, report and document system and performance issues
- Work collaboratively with different clients, team members and other stakeholders across the company to achieve desired results
- Adhere to company policies, core values and procedures
- Work on shifting schedules and available to work in a 24/7 operations environment
- Interpret and validate technical issues, test solutions, follow-up and escalate when necessary
- Solve complex problems in a technical service-oriented environment
- Comprehend, capture and interpret basic information and work within a team in a fast-paced call center environment
As IT Operations Manager, You Have
- Post-secondary or completion of post-secondary schooling preferred
- Minimum 2 years IT experience
- Minimum 1 year management/project management experience
- Experience managing base image and software packaging deployments
- Working knowledge with MS Windows, IOS/OSX, Android, system environments
- Experience in Microsoft desktop and server platforms and their related software management applications
- Detail-oriented team player with creative problem-solving and project management skills
- Ability to implement change and innovation
- Expertise on installation, diagnostics, repair, maintaining and upgrading all hardware and equipment (including but not limited to desktops, laptops, printers) to ensure optimal workstation performance
- Strong interpersonal and organizational skills, must be customer oriented
- Must be tech savvy and updated on the latest technology available on the market (Tablets, Game Console, LED TV s, etc.)
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for IT Operations Manager roles with real interview advice
Top IntouchCX IT Operations Manager Interview Questions
Q1. What do you know about ecommerce?
asked in
Customer Service Executive interview
Q2. What are the benefits of using ecommerce services rather than going to shopping/markets in person?
asked in
Customer Service Executive interview
Q3. How important customers satisfaction means to you?
asked in
Senior E Support Officer interview
What people at IntouchCX are saying
What IntouchCX employees are saying about work life
based on 1.9k employees
Strict timing
Rotational Shift
No travel
Night Shift
IntouchCX Benefits
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Health Insurance Job Training
Submitted by Employees
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