Wipro IS Hiring For International VOICE Process

Roles and Responsibilities:

• Maintains quality service by enforcing quality standards, analyzing, and resolving client's problems, and recommending system improvements.
• Defines objectives, identifies, and evaluates trends and options, chooses a course of action, and evaluates outcomes.
• Develops, coordinates, and enforces systems, policies, procedures, and productivity standards.
• Accomplishes staff results by communicating job expectations, planning, monitoring, and appraising job results.
• Adhere compliance and generate control reports.
• Generate statutory reporting per country requirement.
• Audit Management - Active participation in internal/external audits
• Escalation management
• Generating scheduled/ ad-hoc reports

Trainable Skills:

• Neutral Voice and Accent and call management
• UK Saving and Retirement Industry Skills
• Process Knowledge

Preferred candidate profile

Good to have experience:

• Solves straightforward problems.
• Analyses possible solutions within agreed guidelines.
• Delivers quality service to customers within a process or product area.
• Works under the supervision of a more experienced team member and will refer decisions for support and guidance.

Perks and Benefits:

• Both sides Transport facility provided by the organization without any cost (current address must fall in a hiring zone)
• Health Insurance at nominal rates facilitated by the organization
• Regular Rewards and Recognition programmes
• Career mapping and growth
• Regular Learning & Development initiatives
• Further Education assistance progrome.