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International Tellecaller
Fashion TV
posted 14d ago
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Job Description
Job Title: International Tellecaller
Overview
The International Tellecaller plays a crucial role in driving the organization s global outreach and engagement efforts. Responsible for initiating contact with potential customers across international markets, this position is vital for expanding the companys market footprint and fostering deeper client relationships. The successful candidate will undertake the responsibility of understanding client needs, providing tailored solutions, and effectively communicating the value propositions that meet those needs. With a focus on achieving sales targets and enhancing customer satisfaction, the International Tellecaller will serve as a bridge between the customer and the company, ensuring that service excellence is maintained in interactions across various cultures and time zones. This role not only contributes to revenue generation but also enhances the overall brand presence of the organization on a global scale.
Key Responsibilities
- Engage potential customers through outbound calls, presenting products and services.
- Research and identify potential markets and target customers.
- Maintain accurate records of calls and outcomes in the CRM system.
- Build strong relationships with international clients through effective communication.
- Understand customer needs and provide tailored solutions to meet their requirements.
- Achieve daily, weekly, and monthly sales targets.
- Address customer inquiries and provide appropriate resolutions promptly.
- Conduct follow-up calls to ensure customer satisfaction and retention.
- Collaborate with cross-functional teams such as marketing and sales to refine strategies.
- Stay updated with product knowledge and market trends to facilitate informed conversations.
- Utilize persuasive techniques to enhance conversion rates during calls.
- Participate in team meetings and training sessions to enhance skill sets.
- Evaluate feedback and suggest improvements to calling strategies.
- Assist in preparing reports on sales activities, customer feedback, and market trends.
- Exhibit cultural sensitivity and adaptability when communicating with international clients.
Required Qualifications
- High school diploma or equivalent; bachelor s degree preferred.
- Proven experience in a telesales or telemarketing role, preferably in international markets.
- Strong command of English; proficiency in additional languages is a plus.
- Exceptional verbal and written communication skills.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Proficiency with CRM software and telecommunication tools.
- Demonstrated sales ability with a track record of meeting or exceeding targets.
- Strong analytical and problem-solving skills.
- Able to work independently and as part of a team.
- Flexible to work in varying shifts to accommodate different time zones.
- Knowledge of global market trends and cultural nuances.
- Familiarity with negotiation and persuasion techniques.
- Strong customer service orientation with a focus on relationship building.
- Capacity to handle rejection and maintain a positive attitude.
- Basic computer skills and proficiency with Microsoft Office Suite.
- Willingness to travel may be required based on market outreach initiatives.
Employment Type: Full Time, Permanent
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What Intern at Fashion TV are saying
Rating based on 2 Intern
reviews
Anonymous · BFSI, Investments & Trading
in Mumbai
Likes
I visited for an interview and found the office ambience very pleasing, though the office assistant didn't offer me coffee. Despite being shortlisted in the first round, I didn't proceed to the second round. However, the positive atmosphere and enthusiastic staff left a lasting impression. Though not successful this time, i aspire to join this company in the future.
Dislikes
The in all office experience is great and everything is in order only the communication between department can be improved.
What Fashion TV employees are saying about work life
based on 253 employees
Strict timing
Alternate Saturday off
No travel
Day Shift
Fashion TV Benefits
Job Training 
Soft Skill Training 
Team Outings 
Education Assistance 
Work From Home 
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