Microsoft Windows Desktop Management

Must have Skills : Microsoft Windows Desktop Management

Good to Have Skills : Engineering Technical Support

Key Responsibilities :

Excellent communication skills

Customer focused skills

Good interpersonal skills

Strong troubleshooting skills

Ability to work with teams

High level of initiative ability in supporting Managing Directors / Associate Directors and Senior manager

Very good Windows, IOS Operating systems, MS Products handson troubleshooting knowledge High energetic person, ready to work in a dynamic environment demonstrate good ownership on assigned role / task

Should multitask effectively, exercise

Technical Experience :

Overall years of experience 4 to 5 years experience handling critical customers directly Hardware / Operating system/ Network domain Course relevant certification would be an added advantage

Good to have windows7/Windows10 MCSE Certification

Professional Attributes :

Excellent Communication, Negotiation Interpersonal skills

Must have the zeal towards Customer Delight 24/7 even in shift or off shift IT Support Background is a must with deep troubleshooting analytics skills

Customer handling skills and willingness to work in 24/7 environment