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Senior Technical Support Specialist
insightsoftware
posted 5hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Location: Hyderabad
Shift Timings: Rotational shift (24*5)
Responsibilities:
-
Provide resolutions and workaround advice for customer queries
-
Secure and coordinate additional resources for resolutions
-
Respond positively to all customer queries
-
Reproduce and diagnose reported problems, passing errors to the development team
-
Assist Development and Product Verification with escalated issues
-
Track support calls to closure and justify actions taken
-
Contribute to team learning
-
Work with users, administrators, developers, testers, consultants, and sales teams
-
Deliver first-class customer service to external and internal users
-
Ensure service levels are met for each incident
-
Determine the urgency and potential effects of user issues
Responsibilities:
-
Provide resolutions and workaround advice for customer queries
-
Secure and coordinate additional resources for resolutions
-
Respond positively to all customer queries
-
Reproduce and diagnose reported problems, passing errors to the development team
-
Assist Development and Product Verification with escalated issues
-
Track support calls to closure and justify actions taken
-
Contribute to team learning
-
Work with users, administrators, developers, testers, consultants, and sales teams
-
Deliver first-class customer service to external and internal users
-
Ensure service levels are met for each incident
-
Determine the urgency and potential effects of user issues
Must-Have Skills:
-
5 to 9 years of experience in a customer-facing environment
-
Proficiency with relational databases
-
Advanced Excel skills, including expertise in formulas and
Employment Type: Full Time, Permanent
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What people at insightsoftware are saying
Rating based on 1 Senior Technical Support Specialist
review
Anonymous · Customer Success, Service & Operations
Work-life balance, salary on time, great learning experience.
- Skill development - Good
Promotion should be done one regular basis according to the performance not on the basis of the relationship with the higher management
Senior Technical Support Specialist salary at insightsoftware
What insightsoftware employees are saying about work life
insightsoftware Benefits
Cafeteria 
Work From Home Free Food Soft Skill Training Health Insurance Job Training 
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