Senior Technical Support Engineer (SAP ECC, Incident Management)

Maximal customer focus and technical support.

• Solving incidents and service requests according to the SLA.
• Root cause investigation of incidents, plan improvements and implement the improvements.
• Advice customers regarding the use of Angles4SAP in combination with their SAP-based business processes
• Actively involved in reducing incidents.
• Administrate and prepare Angles software problems for the development team

Performance objectives:

• Customer satisfaction.
• Subsequent and initial response time
• Case quality
• Solve incidents and service requests according to the SLA.
• Work with the customer to understand their business cases and advice about which reporting can be used to support these processes
• Collect the business processes used by our customers and give feedback to the engineering team to improve the application to support these processes

Education Requirements:

Level of Education: Education in IT on a high level

Years of experience: 3 years or more

• Bachelor/Scientific education level