Senior Customer Support - Escalations

About Lenskart: Lenskart is a leading eyewear brand dedicated to providing exceptional service and innovative solutions to our customers. We are committed to enhancing the customer experience
through a team of dedicated professionals.
Role Overview: We are seeking a dynamic and customer-centric Senior Customer Support -
Relationship Manager to join our special team working directly under the supervision of CEO
Peyush Bansal. This is an exciting opportunity for someone passionate about delivering top-notch
customer service and who thrives in a fast-paced environment.
Key Responsibilities:
Take end-to-end responsibility for customer service queries, ensuring timely and effective
resolution.
Build and maintain strong relationships with customers, understanding their needs and
providing personalized support.
Collaborate closely with cross-functional teams to enhance customer experience and address
issues proactively.
Monitor customer interactions and feedback to identify areas for improvement in service
delivery.
Support the RM project initiated by Peyush Bansal, aligning with company objectives and
standards.
Qualifications:
Excellent communication skills, both verbal and written, with a strong ability to engage and empathize with customers.
Demonstrated customer-centric approach with a focus on problem-solving and satisfaction.
Proven experience in a customer support or relationship management role.
Ability to work independently as well as collaboratively within a team.
Strong organizational skills and attention to detail.
Age Criteria:
Candidates up to 35 years of age are encouraged to apply.
Other Details:
Working days: 5.5 days working with alternate 2 days off in a week

Location: Delhi,Okhla