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Real Time Data Services

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29 Real Time Data Services Jobs

Customer Support Executive

0-2 years

₹ 1 - 3L/yr

Gurgaon / Gurugram

5 vacancies

Customer Support Executive

Real Time Data Services

posted 6mon ago

Job Role Insights

Flexible timing

Job Description


Role & responsibilities:


Key Functional Responsibilities

• Handling client queries via various channels such as calls, chats or tickets. • Provide accurate and timely responses to ensure positive customer experience. • Develop a strong understanding of the product or services & stay up to date with new features to ensure accurate information is provided to the customers.
• Maintain CSAT by always providing exceptional customer service. • Documenting customer interactions, inquiries & resolution in the customer support management system.
• Proactively identify the areas for improvement in customer support processes or workflows.
• Meet individual performance matrix such as response time, resolution time, customer satisfaction ratings, and other KPIs.
• Collaborate with cross-functional teams such as L1 technical support, billing and network operations to resolve customer issues that requires their expertise.
• Willing to work in rotational shifts, including weekends and holidays, as customer support process may require 24/7 coverage to cater to customers across different time zones.



Employment Type: Full Time, Permanent

Functional Areas: Banking/Insurance

Read full job description

Prepare for Customer Support Executive roles with real interview advice

Top Real Time Data Services Customer Support Executive Interview Questions

Q1. Longest Substring Without Repeating Characters Problem Statement Given a string S of length L , determine the length of the longest substri ... read more
Q2. Smallest Integer Not Representable as Subset Sum Given a non-decreasing sorted array ARR of N positive numbers, determine the smallest posi ... read more
Q3. What strategy would you implement to identify the gaps behind fall in revenue and how to plan a roadmap for improving it?
View all 12 questions

What people at Real Time Data Services are saying

Customer Support Executive salary at Real Time Data Services

reported by 3 employees
₹5 L/yr - ₹6.4 L/yr
96% more than the average Customer Support Executive Salary in India
View more details

What Real Time Data Services employees are saying about work life

based on 165 employees
58%
81%
74%
73%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Real Time Data Services Benefits

Soft Skill Training
Work From Home
Job Training
Health Insurance
Cafeteria
Team Outings +6 more
View more benefits

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