Social Media Escalations

We are looking for a creative individual to handle customer escalations on LinkedIn, Facebook, and Instagram. You will manage sensitive issues, and ensure a seamless customer experience through timely and professional responses.

Location - Noida, Sector - 62.

Experience - Min 1 Year & Max 2 Years experience in customer service, should have handled social Media Escalations on Linkedin, Facebook, Instagram current or previous.

Roles & Responsibilities:

- Handling customers queries on social media platforms like Facebook, Twitter, Instagram etc.

- Handling customers escalations/grievances.

- Handling social media escalations on social media platforms.

- Providing resolution to the customers.

Remuneration - 28K CTC + PLI Twice a year + + Night shift allowances to males + no night shift for females + Medical Health Insurance

Knowledge & Skill:

Pre-requisite: Proficiency in business writing skills.

Creative thinking in crafting responses

If interested, can call Ms. Shweta on 9873630477.