Customer Support Associate

Role Description

This is a full-time Customer Support Specialist (Inbound) role located on-site in Ahmedabad. The Specialist will actively addressing complaints, requests and queries across social media platforms, Proactive approach in handling escalations -

1. Monitor social media channels for mentions, comments, and reviews related to our brand.

2. Respond promptly and professionally to inquiries, comments, and reviews on social media platforms.

3. Identify and address potential issues or negative sentiment online, working to mitigate any reputational damage.

4. Managing reviews and ratings on different platforms.

5. Strong analytical skills, with the ability to interpret social media metrics and data.

Qualifications

Customer Support and Technical Support skills

Interpersonal Skills and Analytical Skills

Ability to prioritize customer satisfaction

Excellent communication skills

Bachelor's degree in a related field