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3.6

based on 5.8k Reviews

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113 Hexaware Technologies Jobs

Customer Support Executive

1-3 years

₹ 1.25 - 3L/yr

Navi Mumbai

50 vacancies

Customer Support Executive

Hexaware Technologies

posted 6d ago

Job Description

Job Title: Customer Support Executive


Roles and Responsibilities

  • Provide customer support through various channels such as email, chat, and voice calls.
  • Handle international customer inquiries with a focus on providing timely and effective solutions.
  • Work in a blended process environment where you will be part of an international team handling multiple clients simultaneously.
  • Utilize your communication skills to resolve customer issues efficiently and professionally.
  • Meet performance targets set by the company for quality assurance metrics like AHT, Shrinkage, Attrition etc.

Desired Skills:


  • Ability to listen actively, articulate clearly, and convey information effectively.
  • Show understanding and concern for the customer's situation and needs.
  • Quickly identifying issues and offering effective solutions.
  • Ability to navigate customer service tools, software, and basic troubleshooting techniques.
  • Efficiently managing time to handle multiple queries while maintaining quality service.



CONTACT : 9819964668



Employment Type: Full Time, Permanent

Read full job description

Hexaware Technologies Interview Questions & Tips

Prepare for Hexaware Technologies Customer Support Executive roles with real interview advice

What people at Hexaware Technologies are saying

3.3
 Rating based on 32 Customer Support Executive reviews

Likes

Basically nothing except salary

Dislikes

Pretty much everything

  • Job security - Poor
  • +4 more
Read 32 Customer Support Executive reviews

Customer Support Executive salary at Hexaware Technologies

reported by 126 employees
₹1 L/yr - ₹3.6 L/yr
17% less than the average Customer Support Executive Salary in India
View more details

What Hexaware Technologies employees are saying about work life

based on 5.8k employees
64%
73%
66%
71%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Hexaware Technologies Benefits

Submitted by Company
Group Mediclaim Insurance
Skill Upgradation
Paid time off
Rewards and Recognition
Submitted by Employees
Cafeteria
Work From Home
Job Training
Soft Skill Training
Health Insurance
Free Transport +6 more
View more benefits

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Hexaware Technologies Navi Mumbai Office Locations

View all
Navi Mumbai Office
Headquarter
Hexaware Technologies Ltd, 152,Millennium Business Park, Sector lll, ‘A’ Block, TC Industrial Area, Mahape Navi Mumbai
Maharashtra 400710
Navi Mumbai Office
Hexaware Technologies Ltd., 152, Millennium Business Park, Sector - lll, ‘A’ Block, TTC Industrial Area, Mahape Navi Mumbai
Maharashtra 400710

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