Customer Support Executive

Roles and Responsibilities:

• Handle customer inquiries via phone calls, emails, and chats to resolve their issues in a timely and professional manner.
  
• Provide accurate information on products/services to customers through various communication channels (voice process).
  
• Utilize blended processes to handle multiple tasks simultaneously while maintaining high-quality service standards.
  
• Collaborate with team members to achieve daily targets and improve overall performance metrics.
  
• Maintain records of all interactions with customers using CRM software.
  

Desired Candidate Profile:

• Ability to work on US processes, international voice processing, email support, and chat processes.
  
• Strong understanding of CCE/CSE/CSA principles for efficient issue resolution.
  
• Fluent English language skills for effective communication with clients worldwide.
  
• 1-4 years of experience in international BPO or call center environment.