Sales Support Specialist

For our Operations Division, we are looking for a Sales Support Specialist who will be responsible for assisting the sales team in the sales of products within a designated market. The selected candidate will build long-term customer relationships, manage resolutions to specific customer needs and issues and identify and develop sales support opportunities.

Preferred Education: M.Com / M.C.A / B.Com / B.B.A / B.C.A / M.B.A

Preferred Skills

• Proven ability to quickly learn and understand complex topics.
• Superior written and verbal communication skills, with a keen eye for detail.
• Strong advanced excel skills: V lookup / Pivot charts / Data Validation / Conditional formatting, Typeif, macros etc.

Job Accountabilities

• Coordinate office activities and operations to secure efficiency and compliance to company policies.
• Vendor Registrations supports sales team by helping them with vendor registrations with various companies.
• Acquire, record, analyze and maintain sales data. Report and interpret all results and usage on a daily basis, via report generation; completes corrective action, following proper guidelines. Assists sales team with project management.
• Properly maintain records, files, data such as sales reports, sales summaries, inventory reports, pivots, monthly, quarterly and annual sales reports branch wise, engineer wise, principal wise etc. in a safe and efficient manner.
• Operate principal and customer portals and platforms for order bookings, tracking orders and deliveries. Co-ordinate with concerned stake holders.
• Regularly monitor principal and customer portals and platforms for any order updates, ASN generations and communicate with the concerned stakeholders.
• Make commercial offers, quotations, purchase orders, payment reminders etc.
• Lead and conduct meetings, anticipate sales or customers requests and needs, deliver concise next steps after reviewing value proposition and best practices.
• Assist sales team in tender documentations and communicates with the concerned authorities.
• Assist sales team in sales order generations in the company ERP system, efficiently uses Tally to extract required data and coordinates with the accounts team for invoicing.
• Prepares reports, presentations and summaries of requested information and submits to managers and managements on a daily, weekly or monthly basis.
• May require flexible working hours.

Your Responsibilities

• Assist the sales team in the sale of products to customers, focusing on volume, mix and profitability targets for assigned Business Units/Product Groups.
• Establish and maintain effective customer relationships to understand customer needs, promote customer understanding of full product offering, and align to provide a solution. Ensure a positive customer experience throughout the sales support process.
• Prepare sales plans using company tools. Performs regular performance reviews and propose recovery plans in cases of potential order shortfalls.
• Create added value for the customer and IEPPL and ensures the successful outcome of transactions, contracts & proposals by using effective sales support techniques.
• Communicate details in accordance with IEPPL offering and strategy (delivery time, payments, and general terms and conditions).
• Ensure efficient marketing activities and value proposition to customers.
• Manage administrative procedures in sales support processes, and support collection and project management activities when needed.
• Prepare offers in coordination with the bid and proposal department and/or the Marketing Manager. Ensure appropriate technical and financial aspects of offers, including prices and payment conditions.

Work Environment

Work in a home environment and or a remote location.

Ensure a quiet and calm place throughout the designated area of operational responsibility.

Maintain the highest EHS standards while onsite.