Academic Counsellor

For our Professional Development Division, we are looking for experienced, smart, and aggressive counsellors and tele-callers, who will be responsible for assisting and counselling candidates seeking to upgrade their professional education. Our ideal candidates should be skilled in mentoring executives, who wish to take up professional distance learning courses to advance their skill sets in this ever-changing scenario.

This is an individual contributor role in an employee-oriented, high-performance environment that emphasizes on spreading our unique way of learning. Your role will start with contacting potential students (professional executives) to set up meetings and counsel them on our learning pedagogies.

Preferred Experience: 2-3 Years in academic counselling role.

Preferred Education: Bachelors or Masters in Management / Marketing / MBA

Job Accountabilities

• Thorough and complete understandings of the education programs being offered.
• Generating quality leads by way of tele-calling, emails, personal meets, video calls and counsel professional executives on our course offerings.
• Ensure all leads are entered in the CRM.
• Ensure all allotted leads from the CRM are acted upon swiftly and decisively.
• Counsel professional executives on the education programs being offered based on their needs and requirements. This may require virtual as well as face to face interactions.
• Ensure a smooth and a hassle-free admission process.
• Establish and maintain professional working relationship with new as well as old students.
• Coordinate with the operations team of the institutes for any queries of the students.
• Ensure timely issue resolution of students.
• Ensure proper review and reporting to the team lead and the management on a weekly basis.

Preferred Skills

• Proven ability to quickly learn and understand complex topics.
• Excellent communicator. You have excellent verbal, written and presentation skills.
• Quality Assurance - Acute attention to detail, follows QA processes and procedures and is consistent and accurate with their deliverables.
• Detail oriented with strong organizational, multi-tasking, time management, and project management skills, with the ability to meet tight deadlines.
• Strong computer knowledge with advanced knowledge of Excel including V lookup / Pivot charts / Data Validation / Conditional formatting, typeif, macros etc.
• Excellent project management skills, organizational skills, and the ability to collaborate productively with cross functional teams in a fast-paced environment.
• Knowledge of B2B and B2C marketing strategies and tactics and their application in a professional services organization.
• Strong interpersonal and client service skills, consultative approach to working with marketing and client service professionals at all levels.
• Highly detail oriented with superb organizational skills.

Work Environment

Work in a home environment and or a remote location.

Ensure a quiet and calm place throughout the designated area of operational responsibility.