Customer Relationship Executive

For our Customer Service Division we are looking for an experienced Customer Service Executive to oversee our daily customer relationship operations and manage their queries and orders. The ideal candidate should have excellent organizational and leadership skills, the ability to manage multiple tasks and priorities, and strong attention to detail.

Preferred Experience: 2-3 Years in customer facing role preferably in Industrial B2B.
Preferred Education: B.com / BBA / MBA (Marketing / Finance) / Industrial Relations

Job Accountabilities

• Speak to customers on a daily basis, understand their requirements and address their queries
• Take orders from customers and ensure that they are processed accurately and on time.
• Maintain customer databases and keep them up-to-date.
• Coordinate with internal teams such as sales, logistics, and finance and accounts to ensure timely delivery and payment collections.
• Provide excellent customer service and ensure that customers are satisfied with our products and services.
• Take feedback from customers and provide it to the management team.
• Handle customer complaints and issues and ensure that they are resolved in a timely and satisfactory manner.
• Generate reports and analyze data to identify trends and areas for improvement.
• Participating in and/or leading projects focused on continuous improvement including assessing training needs and coordinate learning and development
  initiatives.
• Access ERP and Tally database to gain customer insights and use them for customer service.

Preferred Skill Sets

• Excellent communicator. You have excellent verbal and written communications.
• Proven experience as a Customer Service Rep or a similar role, preferably in a fast-paced environment.
• Quality Assurance - Acute attention to detail, follows QA processes and procedures and is consistent and accurate with their deliverables.
• Detail oriented with strong organizational, multi-tasking, time management, and project management skills, with the ability to meet tight deadlines.
• Strong computer knowledge with advanced knowledge of Excel including V lookup / Pivot charts / Data Validation / Conditional formatting, typeif, macros etc.
• Excellent project management skills, organizational skills, and the ability to collaborate productively with cross functional teams in a fast-paced environment.
• Excellent knowledge of Tally ERP.
• Knowledge of B2B marketing strategies and tactics and their application in a professional services organization.
• Strong interpersonal and team building skills, consultative approach to working with marketing, stores, admin and accounts professionals at all levels.
• Highly detail oriented with superb organizational skills.
• Possess outstanding ability to learn quickly, execute swiftly and accurately.